Cold Stone Creamery

Asked for the Apple Pie flavor and the young male employee who served me made me pay for a $6 cup with Vanilla Ice Cream with apple chunks in it. Nothing in relation to what the item is, nor did it have the toppings on it either. If I wanted to ask for vanilla with apple slices, I would. I asked the employee to look over my order and what was in the cup I ordered again, and said I need to pay for another one. I didn't even eat out of it. Will not be returning back to this location.

Bought more than 15 dollars of ice cream and asked him for some cups to eat from and he said we have to pay more money. Way to nickel and dime your customers. Bad attitude, will not be back

Came here today and me and my friends got accused of stealing even thought we paid for all of our ice creams. They mixed things up and said it was our fault and continued to argue with us even though he had proof and told them to look at the security footage. When we told them to look at the footage they got mad and started to accuse us more by saying we went to the back of the store to throw away the ice cream to try and get a new one and saying they did give us one, which they didn’t. Then they claimed to have the other ice cream we ordered in the freezer right behind them yet continued to say they gave that same one to us. Kid-friendliness: They were a little rude and accused us of something we didn’t do.

Indian kulfi flavor!!! . At coldstone!!! And the taste was pretty close to authentic stuff. This is the only coldstone outlet serving this flavor in bay area. Staff is also very friendly and ever smiling.

Expensive compared to other cold stone restaurants in the south bay. I usually buy the German chocolate cake quart size. $3 more in this location. Got less quantity than I usually get (only 3/4 full) and this location did not prepare well. The Brownie and chocolate were separate and not mixed properly. I never had issues with other cold stone restaurants I visited and enjoyed their ice creams.

The owner of this place needs to attend customer service therapy... It is not possible for the gentleman to be upset that I went with my children and since they spoke Spanish to me, he was upset... This seems like an act of racism.