Cold Stone Creamery

This was the worst Coldstone experience I've ever had. The restaurant was dark and dingy. It felt unclean. Our server seemed annoyed by our presence, and didn't serve my friend after several rounds of blatant eye contact coupled with clear body lang. Thankfully the ice cream was beyond this store mgr's ctrl because they seemed to be doing everything wrong at this location. They were out of cookie dough ice cream, and their toppings weren't posted anywhere in the parlor. They had a sign that said we'd get free cake, yet upon our query we discovered they were out of petite cakes. They have this strange, janky rope in front of their ice cream window, as if to keep you from getting too close to the ice cream. To top it all off , their checkout system was painfully slow. It took a full minute to make a purchase. PS: My friend got the Vanilla Lite against our recommendation; safe to say, she didn't finish her "Like It" serving.

Horrible customer service. No one is in there except three employees all giggling in the back. We walk in, no one acknowledges us and we wait for a couple minutes before I yell “we’re ready” - some teenager peeks her head out from the back and just holds up a finger signaling us to wait…

This location has the worst customer service, rude and lazy employees. I was over charged because I ask them to do there job correctly. I order the Everybody's Triple Pint, it includes 6 mix-in toppings but because I said to the employee your doing it wrong they charged me 9 additional mix in toppings @ $1.19 a total of $10.71 additional just for being SPITEFUL.

I’m typically a fan of Cold Stone. This one is the worst. Rude, lazy, low quality, unprofessional.

Walked into this place to pick up an order and it smells like rotting milk. Please clean better so that it does not smell like rotting milk. Makes me not want to order from here because of un cleanliness.

The employees working tonight were so high energy and helpful. The name on the receipt said Presleigh, who was especially exceptional. She made the best ice cream I’ve ever tasted, along with being so sweet throughout the whole process. I’ll definitely be coming back here. Couldn’t recommend this place more!

I recently visited Cold Stone Creamery and was left deeply disappointed by their service and unethical behavior. As a customer, I expected a pleasant experience, but instead, I witnessed them scamming a child out of his hard-earned money. The incident occurred when a young boy eagerly approached the counter to purchase his favorite ice cream flavor. The cashier, with a disinterested attitude, deliberately overcharged the child for his order. The poor boy, unaware of the scam, innocently handed over his money, only to receive a fraction of what he paid for. Witnessing such deceit left me feeling outraged and disheartened. Not only did Cold Stone Creamery engage in such dishonest practices, but their overall service was also abysmal. The staff appeared disengaged and disinterested, lacking any semblance of customer care. Their Furthermore, the quality of the ice cream itself was subpar. The flavors lacked depth and richness, leaving a bland and unsatisfying taste in my mouth. It was evident that Cold Stone prioritizes profit over delivering a delightful dessert experience. I strongly advise against visiting Cold Stone if you value honesty, excellent service, and delectable ice cream. This establishment's actions not only harmed an innocent child but also tarnished their reputation in my eyes. I hope they reconsider their unethical practices and prioritize customer satisfaction in the future. In summary, my visit to Cold Stone was marred by their deceptive behavior towards a child and their overall poor service. I cannot emphasize enough how disappointed I am with my experience. of enthusiasm made the entire experience feel unwelcoming and impersonal.

They were so slow, they said they didnt have the flavor, when they it was right behind them. It just felt like they didn't want to work and be there. It took 10 mins to wait in line when there were 2 other works there. Never gonna go there again.