Cold Stone Creamery

love this place!!

If I could leave zero star I would, very rude manager. We placed an order for a large cake 11/20/23, an employee called us later on in the day to let us know they didn’t have the large cake, but they had a small one. They would reimburse us and we could pick up the small one and pay for it when we picked it up. My mother’s 73 birthday is today 11/21/23 she only likes the cake we had ordered, and naturally I go to pick it up. I’m told by an employee there’s no cake we ordered, and that’s ones we wanted are all sold out (large and small). The manager says that I can pick out any of the other cakes, so I leave and let my wife know since she’s the one that did the ordering. My wife calls to speak to the manager which is extreme rude to her, and hangs up on my wife. So my wife calls back, and she’s rude again. The managers poor communication with her employees is clear example of how this encounter went. Someone should have let us know ahead of time that a cake was not available, or the small one that they told us was available should have been put on hold like in any normal situation. What a poor excuse for a manager, and the way it was handled

Cheesecake Fantasy very yummy!

Cold Stone Creamery is large store with a variety of soft serve ice cream flavors, toppings, ice cream cakes & prepackaged ice cream neatly displayed in cases. They also have milkshakes, smoothies, and signature creations. There's a couple of seats if you want to chill and enjoy your sweet treat. A nice female employee greeted me and applied the offer to my order of a Love It rum raisin mixed with peanuts and coconut. Though the prices have increased, the ice cream was creamy and tasty.

The staff was good, nothing special but the place was a little busy for it being 9:00 pm on a Sunday ( will not affect the review ) it’s just for reference. Not so decent pricing and the ice cream is alright but nothing special. If you looking for a typical place with nothing special, this is the spot for you.

Whoever the seniors were that worked Friday night August 25, 2023, BEST WISHES!! You were so sweet and VERY interactive. The future has great things in place for you

Convenient location, but outdated. They don’t accept Apple Pay, Google Pay, or Tap To Pay. They don’t accept bills larger than $20. It’s like they don’t want people buying. Plus the personality of the employee was non-existent. I could feel her eyes rolling. She looked like a hostage.

5 stars if they took digital payments. Otherwise pretty good.

I ASKED FOR ICE CREAM NOT SOUP! If I could leave 0 stars, I would! This place is so unprofessional! I paid $17 for mine and my daughters ice cream and all for it to go dripping down my hand before I even pay. I told the employee that I was having it to go, and she hands me the ice cream cups without a lid and walks towards the register and talks with another employee. As I tried getting the servers attention for lids and NAPKINS, she looks at me and continues talking to her coworker. Another male server offers me a larger cup since he clearly sees the mess being made. AND I had to ask another employee for lids. Why was the window storing the ice cream even open?? The first server clearly saw the melted ice cream all over me now and didn’t even offer anything to help with the mess or even remember the lids! Definitely won’t be coming here again.

Honestly, the ice cream here is no where near the value for the price I was charged. I got the cake batter signature flavor and paid over $11 for a halfway filled, soggy waffle cone. By the time the ice cream was served to me it was half melted. Save your money and go elsewhere. The picture below is what it looked like before eating from it.