Cold Stone Creamery

We drove 30 minutes to the store just for them to tell use they’re “not taking anymore orders” THE STORE WASNT CLOSED FOR ANOTHER 20 MINUTES. There was no real reason for them to kick us out like that I literally don’t know what their problem was. I hate this location they messed up my order last time I was here too. Overpriced and inconsiderate.

I had a profoundly disappointing experience at Cold Stone Creamery recently. Despite our excitement for some delicious ice cream, the workers displayed blatant racial discrimination towards my family. Their unwelcoming attitude and derogatory remarks left us feeling deeply hurt and unwelcome. I strongly advise against visiting this establishment to avoid similar distressing encounters. Want to know what the cold stone has to say about this.

Unacceptable Treatment and Discrimination at Cold Stone Ice Cream Store To Whom It May Concern, I am writing to express my profound disappointment and outrage at the treatment my family and I received at your Cold Stone Ice Cream Store located at Brentwood on Mar 10th, 2024 Thirty minutes before your posted closing time, my wife, our two children, and I entered your establishment eager to enjoy some ice cream together. However, instead of being greeted with hospitality and courtesy, we were met with absolute rudeness and discrimination. Despite there being no visible sign indicating an early closure, we were flatly refused service by your staff. It was evident that this refusal was based on nothing other than racial discrimination. The disdainful looks and dismissive attitude we encountered were both shocking and deeply hurtful. As customers, we deserve to be treated with respect and dignity, regardless of our race or any other factor. The discriminatory behavior exhibited by your staff is not only unacceptable but also a violation of basic human rights. I demand an immediate apology from your management team, as well as an assurance that steps will be taken to address this issue and prevent such discrimination from occurring in the future. Additionally, I expect appropriate disciplinary action to be taken against the staff members involved. Furthermore, I will be sharing my experience with others in my community and on social media platforms to raise awareness about the intolerable behavior exhibited by Cold Stone Ice Cream Store.

Usual cold stone, it’s from pricier recently. But i still enjoy them. Would recommend getting gift cards at Sam’s or Costco, you get good discounts on them.

Tasty gourmet ice cream. Very expensive though.

Been to this location quite a few times, employees are always nice and friendly. Ice cream is delicious

Last time we went here my wife got sick. Didn't think anything of it. Today 12/23/23 we went in after shopping and there were dead roaches in the ice cream on display