Cold Stone Creamery

This place was disgusting. My son found 2 hairs mixed into his ice cream. The counters were covered with spilled ingredients. They were out of smoothie mix and the blender was broken. The staff looked as if they were inconvenienced that we walked in.

never been in such a hostile environment before.

Came in to have ice cream. They were out of waffle cones by 3:30pm and also out of Reese cups for the ice cream. The staff were very distracted. Highly disappointed. My first time here.

I went to pick up my mother’s birthday cake and it was made completely wrong. The directions on the paper that was filled out didn’t match the cake whatsoever. I was told they couldn’t make another for me in time. So I asked, what do you guys do when a cake is made wrong? The guy laughed and said “the bank across the street will be happy with it”. Great, so basically I’m SOL. Don’t order a cake from here if you want it done correctly.

When they are open it’s a good location, however it’s always a hit or miss. The past couple times I have tried coming here during posted open hours, there is a sign on the door stating they are closed for the evening.

Third time in the past two month tried to come and they’ve been closed, it’s Friday 6:25 pm and they’re closed. Staffs in there but they just put a sign up saying closed for the night sorry for any inconvenience.

Gone twice now to use gift cards. Employees sitting in the back on their phones and doors locked. This is well before 9pm. Disappointing. No one should go here

Visited at 550pm, on 21 Oct 23, store was accepting cash only. No big deal. Walked in and stood for a long time before 3 employees even acknowldeged we were there (we were only people in store). Most ice cream selections were almost empty. Ordered a shake. They said they were out of milk. I asked if anyone was going to go to safeway for milk, they just stared at us. Not impressed.

Like OMG! This place is the best. Always love coming here to satisfy my sweet tooth.