Cold Stone Creamery

I worked here a little while back, the environment is nothing but hostile. The managers, are very very unfriendly and unprofessional. The business is ran by teenagers getting paid minimum wage or 65-80 cents more to be a “shift leader” which basically entails working so much you’re working every single day, no matter what. As an employee you are told that unless you are “obviously contagious” or have “proof of prescriptions” from your doctor, it doesn’t count to call off. They would rather you come in sick, coughing, sneezing while working with the customer and handling food, then call off. The managers hardly are ever there, and if they are scheduled they are running back and forth from stores and shopping rather than actually helping their employees. I once had influenza B and was told I couldn’t call out without a note from the doctor, or else I would have to come in, which I did. Getting the other employees sick and probably the customers as well. Another incident happened when my car broke down during dead of winter and was actually asked if I “could just walk here” by one of the managers. Dead winter, blizzard even. The two managers were also together, romantically, and brought their own drama into work with them, and constantly had drama and gossip problems with the underage staff. The store was never clean fully, and not a single person seemed to care, the scooper holder where it supposedly “cleans” the things used to scoop ice cream was probably cleaned once when I worked here, other times it would clog with mold and the worst smell ever. The employees here, since they are so young and underpaid and overworked, often stole tips from fellow employees during a shift and often times no one did anything or cared. So yeah, do not recommend to go or work, thanks for the PTSD when it comes to ice cream!

Disappointing we tip and order online. Past 2 times they have forgotten part of order or got it wrong last time we tip them they just don’t care having to go back to get part of the order is a waste of time. Better to just order it at the store and make sure all is correct. Last order seems the ice cream had freezer burn. Had ice cube crystal things in it extremely disappointing. When you call to complain does no good Beware if you order online and don’t tip because the service is poor

Order delivery here twice and both times I pulled gray hair out of my mouth from there ice cream and had missing ingredients that I paid for. I'm sick to my stomach I won't be ordering from here again. I'm sure accidents happen but I'm discussed.

Everyone is always so nice when we come in!! Especially Ariah! So fast and kind!

Skylar Ely is the best ice cream scooper I’ve ever seen at this store!!! I hope to see him again in the future

Order for pick up, they change me for a waffle bowl and I never got it.

I swear these people just wanted to ruin my day. I asked for extra marshmallows and they gave me none. Heartbroken. Thanks anyway

10/29/22-They girl working behind the counter wasn't the friendliest and didn't like answering questions. It wasn't busy when we got there, but got flooded with soccer players while we were eating our icecream. They only had one worker, so I can understand why she wasn't the friendliest if she knew she was going to deal with tons of people with no help. This location needs better staffing. As to the icecream, the pumpkin one was really good but the Boo Batter one just tasted like raw eggs.