Cold Stone Creamery

I ordered an ice cream cake online in advanced for my mother’s birthday. I didn’t realize this store would be closed for renovations during the time I needed the cake to be delivered, however Kelli and Petey reached out to me to figure out a solution and had my cake made at a different location. They even went out of their way to hand deliver it to my mother. She loved the cake! I’m very grateful for the excellent customer service and just plain kindness they showed me. Thank y’all so much!

The customer service experience here has been consistently disappointing. Tonight, my order was mistaken twice despite multiple corrections. It felt like the staff were more focused on chatting than listening to my order. Sadly, the cookies or peanut butter cups were not as expected—they were either whole or cut in half. It's unlikely I'll return to this location after this experience.

Coldstone is the best icecream hands down. Cake batter with gram cracker

I consistently order from this store using GrubHub. I like to add extra mixins of Reeses. I'm not sure if its the app I'm using or if it's just neglect by the staff, but they never actually add any additional Reeses. I never have a problem when I go directly to the store myself.

Waited 20 minutes for my online order while around 8 people got there orders despite coming in after me.

Very nice group of young people working here! The line was very long and they were all polite and not acting like the customers were a bother like many food places do. I will say though that the waffle cones were awful. Extremely hard and they tasted like pumpkin spice for some reason.

This place is super dirty, gnats and flies everywhere. Add the super rude staff and it's not worth your time or money.