Cold Stone Creamery

Went in to enjoy a sweet treat of yummy icecream. Only 2 employees working and even though we waited awhile, employee Gabe was so very attentive and helpful. I didn't get to use a gift card but Gabe was so very polite, friendly and very attentive. Great service Cold Stone, give him a pay raise.

Tonite we made an (expensive) online order for ice cream delivery since we've been in COVID isolation and ice cream sounded amazing. We ordered two of the largest size creations and then paid $1.35 each for three mix in portions into each one. When the ice cream arrived, they both looked as if a worker tossed a mix in item from across the room onto the very top layer of each cup. On the left we ordered cheesecake ice cream with extra extra portions of bananas and golden Oreos. On the right we ordered vanilla ice cream with extra extra portions of hot fudge topping and bananas. I'm so incredibly disappointed with what we just received on our doorstep. Literally just threw $40 into the trash can because neither of these "creations" is what we created. We could have done this ourselves with the ice cream from our freezer. So lame. The manager of this location needs to spend more time training their employees, especially in the knowledge that when people order their ice cream through delivery service they are paying ALOT more for it, and therefore it should be exactly how they ordered it. This will be the last time we give our money to this location of Cold Stone. GROSSLY DISAPPOINTED is an understatement.

I would have given 1 star, but the employee was lovely and none of the issues are on her. The store smelled badly of a dirty bathroom. I had to hold my breath and was concerned about the food I was picking up. Had I not already prepaid online, I would have just left. The store is falling into disrepair. It's exactly the same as it was 20 years ago, t seems like no upkeep has been done. No new furniture, so it's very worn, walls could use paint, they have chunks missing. The floor was wet, which, combined with the smell was very suspicious. I will not be visiting this location again.

Polite young man prepared a Delicious ice cream dessert !!

We've been coming here once a week for over a year. Never once had a bad experience. Great flavors and great service! Nicole is especially exceptional though. Always happy to see her and she knows we always ask for extra whipped cream on top. :)

Got the cheesecake ice cream with raspberries. The smallest size is all you need. The man behind the counter was all by himself less than an hour before close on a Thursday night. One employee should not be doing everything, especially that late at night in ABQ. It’s not efficient, and it’s not safe. Coldstone, treat your employees better!!! But this young man did his absolute best, even with customers pouring in and a line out the door. The five stars are for this young man and for the tasty ice cream.