Cinnabon

If I could give a ZERO I would. I have come to this restaurant in the past three months multiple times. Each time I have come they were closed early or they did not want to provide extra toppings because they had put them up already. One guy was playing with his nose, he didn’t think to wash his hands just kept taking orders so me and my friend walked off. Another worker was sitting on the counter with her hand under her shirt rubbing her belly again not wanting to wash her hands but wanting to fix the order. I won’t even get into the interaction tonight. This is definitely piss poor service. Parking: It’s a freaking mall of course there is a lot of parking

The owner is wasting money by hiring individuals who have no work experience. Just turn around and walk away. It's not worth dealing with their attitude

My husband and I went to the mall yesterday. When I came in I saw they had 3 cinnamon rolls. We had some stores to go to and wanted to eat in the food court first. On our way out at this point it’s been an 1.5 hours so it’s like 3pm. I tell my husband I want to stop and get a cinnamon roll. He goes up we see 1 in the thing. We ask if they have more coming out and they said yes in 2 mins. We said okay we would wait no problem. The young kid seemed annoyed and was like I don’t see why. Then finally says okay. Then walks away and then comes back not even a minute later and goes if you guys want to buy a cinnamon roll you have to buy this one because I can’t give you one of the fresh ones. I have managed a lot of food places even ready service ones and I could never tell my customers that. They rather say f a customer, then making a customer happy, making a sale and gaining a life long customer. I’m not around a Cinnabon store a lot to get one so when I do go I like to get a cinnamon roll. so I was definitely disappointed in the service and employees that work there.

Always closed att odd times, always rude, always a disappointment...

Their hours of operations change weekly it seems and don’t lineup with their hours online.

If I could give them 0 stars, I would. The first time I went was 11/21/22 around 3 or 4 in the afternoon. The two employees tried to steal from me by over charging my card. I asked for two classic cinnamon rolls and my total was $10.48. They only placed one cinnamon roll in the bag and I said there’s only one. They both said “I only heard one”.. this already strikes me as odd because the second girl who was putting my order together was no where near the front when we placed the order and I speak softly. They swore that I only asked for one cinnamon roll so I said I’ll get another and that’s when she takes my card and says that one is $5.24. Then I said, “No, you did charge me for two because my first total was $10.48.” They tried to go back and forth with me for a little then looked it up in their records (did not get a receipt) and I am assuming that they realized that they did charge me for two because they just shoved our food at us and did not apologize or anything. They’ve definitely done this before because of how frustrated they got. This was absolutely disgusting and Cinnabon will not be receiving my business again.

Very rude customer service

UPDATE: Employees are MUCH nicer now. However, they seem to close at random times and definitely not when Google claims. Today it was supposed to be 9pm. I went by around 7:30pm and they had closed it all down and were cleaning up to leave. The employee said they close at 9pm on weekends but 8pm during the week. However, they closed today at 7:30pm so who knows?? At least he was super nice about it, though! I can handle bad news as long as the delivery isn’t also awful. 7/13/2023 INITIAL REVIEW: On the rare occasion I can purchase the cinnamon rolls, they are great. That’s the only reason I’m giving them 2 stars instead of 1, which was my first inclination. Unlike others, I haven’t dealt with any rude employees but they are definitely not the type to go the extra mile, by any means. They’ve always been very nice to me but not nice enough to make the appropriate amount of rolls or get in even the slightest rush about it. The hours listed on Google are wrong, so I found out tonight when I stopped by around 7:30pm. I was told they close at 8pm and they didn’t have a single thing left over to sell me and the idea of making anything was apparently absurd and wholly out of the question, even though they had 30 minutes left. There were two stacks of minis I offered to buy but the employee said they had been sitting out all day and wouldn’t want them. I don’t know if they are allowed to take the leftovers home or not so I won’t bother to speculate on motives. She did offer to sell me a 6 pack of classic rolls for a discounted price of $23 but that seemed very pricey to me for rolls that had also been sitting in a box for at least an entire day, if not longer. Sadly, like so many others, this is by far the closest location to where I live, even though its not close by any means. I try to stop by on my way home from working on film sets in and around Atlanta but 9 times out of 10, I’m sent away empty handed. Honestly I just don’t get why they don’t make more instead of making a small amount and running out almost immediately, then forcing ppl to wait 30 plus minutes for them to make one more small rack! Why not make MULTIPLES?? Especially when you have at least 5-10 ppl waiting on them! I would really love to open my own Cinnabon in my town and become a franchisee. I think as long as the employees are halfway competent, we’d do fantastic!

Today 3/29/23 2:46 p.m. I got thee WORST Cinnabon I've everrrrrrrrrrr had!!! And I love a good Cinnabon with pecans and caramel. It's NOT warm...verrrrrrrrrry stingy on the icing, which caused it to be a bit dry. Cinnabons cost too much to be coming like this. Very disappointing. I've had some good ones from this location, but I don't know about the workers today. It might be the manager...when the employee was squeezing the caramel, the manager hollered "STOP!". Had the employee been allowed to continue squeezing the caramel, it may not be so dry.