Food and beverages are great. I really liked the Hot Chicken Sandwich and their beverages. I've consistently had poor experiences with the wait staff. They either can't answer questions about the menu (e.g. is anything vegan friendly?), bartenders stand on the far left of the bar chatting ignoring patrons wanting refills, or intentionally dismissing people trying to get their attention. The wait staff has been lack luster on multiple trips over several years. Go for the food and drinks, but don't expect stellar service. Oh, and customers with international phone numbers can not order from the mobile system. Only US phone numbers are accepted. Don't bring your coworkers visiting the US.
The idea is good but the execution is very poor. For the money invested in the endeavor this place should be full to capacity every day. It was not and here is why - the beer was tasteless. No character, no particular flavor to enjoy, no bitterness in the IPA. I tested 10 beers before I bought a glass of something worse than a Budweiser. Just because the bar tender was nice. I didn’t drink it. Food: thin burgers we were promised to be juicy. They were not. They are not made to order but probably cooked and frozen. I think so because I ordered a medium rare and was told that they were already cooked to medium. The only available cheese is American plastic. Who eats that chemistry? No variety in hot sauces. For the price the portions were small, not enough to enjoy with with 2-3 glasses of brew, even if it was drinkable. The service was so-so. The place has a lot of potential, but i don’t recommend it until that potential is developed.
Honestly probably one of the most underrated places in Pittsburgh I think. We’re happy we only live about a half mile from Cinderlands cause when we can’t decide on what to eat we just walk there for lunch or dinner and have NEVER been disappointed. I think they should be higher than a 4.3 rating on google tbh. I skimmed the negative reviews and I’d say 90% of them talk about the bartenders being the worst but we have never had any issues with them, or service in general?? We’ve sat at tables and at the bar and have gone on weekdays and weekends so I have no idea. My husband says their burger is probably his favorite in Pittsburgh so far. I love that they switch up their salad menu often. The first time we came I had an amazing pea salad and I haven’t seen it since, hoping it shows up again LOL also their in house spiked tea is SO good. I end up drinking so many glasses. It’s the best on a hot summer day!
Large and inviting two-story space. Ample seating. Ample (and free!) street parking. Beers are very good - I had the Helles and Full Squish Hazy IPA. My fried chicken sandwich was top-notch. Moist, tender, crispy and with a nice Nashville-like kick from the hot oil. Fries were excellent. Rock solid service. HIGHLY RECOMMENDED!