Cicis Pizza

CiCis has always been a place to go and splurge on their affordable pizza buffet. Its been like 4 years since my last visit at a typical location in the Pleasant Grove area , and it wasn't all that great. My recent visit at this location gave me a pleasant surprise! I was able to make custom pizza request and they did not fail to please! That pizza was fresh,hot,and tasty! I wish they bring back those stuffed pizza rolls thingies like they had in 1980s to late 1990s and I'll return more often!

Its cheap all you can eat pizza, you get what you pay for

This is the 2nd order in a row that has been incorrect. They are unapologetic about it, and in fact have an attitude as if they are too important to be bothered with the order they messed up. I ordered via the CiCi's app and they delivered via Uber. The wings were missing from the order. We noticed immediately and opened the door and yelled out to the drivers that the order was missing. They looked at us and simply got in the car and pretended they didn't hear us calling out to them. My brother attempted to wave them down and they just drove off. I called The Uber drivers first and they basically told me that was not their problem and I needed to take it up with CiCi's pizza. I called CiCi's Pizza they agreed to do a refund. The Uber drivers kept calling back to back so I answer the phone and they said that they were at CiCi's and they were going to bring the wings then I hear an irritated, attitude filled voice in the background. It was the same CiCi's Pizza employee I had spoken to who said she would do the refund and she had an attitude with me saying that I'm already did the refund as if I was trying to hustle them. Keep in mind I'm not the one who called them back the Uber drivers called me and I was simply answering the phone clueless as to what was happening on their end. I didn't know that they had driven all the way back to the CiCi's pizza, because they told me that there was nothing they could do and I needed to call cici's which is what I did. Her attitude was misdirected nonetheless. As of now I have paid $13.99 plus tax for some overpriced, small wings that I did not receive. The app does not reflect a refund was received or initiated, and when I asked for a confirmation number which should have been created when the alleged to refund was initiated, they said it doesn't exist. According to them and there's no such thing and they can't confirm the refund but that I should receive an email within 24 hours. Again they did nothing to write their wrong, and had much attitude about it as if they were the victim and I was the villain. Will not be using this Cici's again and if this is how their partnership with Uber works perhaps they should not be utilizing Uber for their deliveries as well.

Very clean place with great fresh food!!! It's one of the best cici's pizza restaurants in dfw thanks to the great manager Irene. The team is doing a great job!! You have to be here and make the best of experience ✨️!!! Thank you so much for having a wonderful time!!!!