Chronic Tacos Saugus

Great food as always and very friendly and quick staff

I'm here to express not only how awful and unpleasent our visit was but also how much disappointed and resentful my family and I are towards this restaurant now. The time 8:36pm, December 4, 2023, It was my husband's birthday and after coming home from work he was craving a shrimp burrito and we all agreed Chronic Tacos was the place to celebrate at!!! Never did we expected such harsh and unfriendly greeting. We opened door and as we stepped inside heard an employee whose name was Jorge (Jr) say out loud "we are closed". I did not hesitate and reminded him that closing time was 9pm therefore, we still had plenty of time left to eat. After mumbling something he proceeded to take our order. My husband moved forward to pay, as we are waiting same person continued to speak to us in a rude loud tone, asking why my husband and my children, were sitting at a table after he told us we were not going to eat there. I only ignored for a second but soon I became irritated as cashier employee placed chips in bag. I tried to explain to him we did not need them bagged because we were hoping to eat there but Jorge interrupted with his voice sounding irritated assuring we were not going to eat at the restaurant because they wanted to go home, this being now 8:43pm. Although we know our rights and knew we could stay, we decided not to. Just thinking how extremely uncomfortable we would feel while having to listen to this unprofessional employee. My patience came to an end and I became furious after seeing the looks on my husband and my children's face. Not only were the hungry but now they were saddened and dissapointed. It was enough, I thought and asked to please be given a refund as I did not want anything from them anymore after being given such treatment. Unfortunately, Jorge responded with "NO, I will not give you a refund". I turned to the cashier employee and ask him for my receipt who didn't respond with words but by shaking his head as to No. Therefore, I hope you understand my position, as I could not be more dissatisfied, for them not letting us eat at the restaurant also not being granted a refund nor a receipt. Finally, my family and I left feeling humiliated and treated indifferent. We spend $39 and left empty-handed. Actually, my daughter did bring with her a small fountain drink cup. Let's not bypass the 4.1 miles we drove to get there and 4.1 miles we drove to get back home but before stopping at the grocery store to by something to cook for dinner. Thanks for the worst birthday celebration for my husband and the late dinner plate we had after 10:30pm!!

Just dont waste your money in this place. Bad service, food is mediocre at best and to top it off portions are tiny. You'll think they are serving caviar not beans. NO FLAVOR. I can see why this place is empty during lunch time. Only a few teenagers eating food from other places seating in the dinning room

Super friendly staff and the atmosphere is so cozy and chic. I ordered their Tacos and it was so delicious and fresh. Definitely be going back and try their burritos .

We get tacos here lot, but every time is always something wrong. They forget to add t right topping, put one tortilla wrapping, instead two, because one is always break, put extra onions instead extra meat . This time in our fish taco we almost chocked , found huge peace of bone, here is pictures. I should put one star, but since they are trying at least I put two. Be aware .

Wow on those monster big burritos and delicious too!! They give generous amount of food, they do fast service, and the vibe of the place is nice. Vegetarian options: Lots of options. Go here instead of subway. Kid-friendliness: Very friendly. lots of space for kids to run around.

I love the guy carlos great attitude and excellent experience