Chipotle Mexican Grill

I went today to order Chipotle. I ordered 2 burritos and 2 build your owns. I feel I was discriminated against financially for a medical disability. My medical team is telling me to eat in a specific way for GI reasons. I am working with a GI surgeon, dietician, nutritionist, and primary care physician , and we are trying to get a medical situation under control. I'm a 100%service connected disabled veteran, and being told for the first time ever since eating at Chipotle since 2004 i have to pay for additional toppings that are considered free on burritos. I got shredded cheese and green salsa on the side. The employee that made my food told me I would be charged, but then he changed his mind after he went to the back of the store to ask somebody and he comes back and says "it's ok, no, you're good, you won't have to pay for it." But then another gentleman who I think his name is Ethan, According to my receipt, came in from the lobby area, Who did not hear the conversation and said he has to charge me because he has to follow the rules. Even though I told him I've never been charged since 2004, I get the same thing every time, and this is the first I've heard of this charge of free items for burritos. I obviously did not want to get into my medical history with a line Full of people watching me during lunch rush hour, So I just paid my bill and left very humiliated and discriminated against with a medical disability I have no control over and I'm being financially taken advantage of while being on a fixed income (I'm disabled and can't work due to my disabilities). I have never been charged for extra toppings on the side of my burrito in the 19 years I've patroned Chipotle, with the past 7 years being at 1092 Hospitality lane ste B San Bernardino CA 92408. For the record, allow me to explain what is in my burrito, and you let me know if this is excessive. Standard serving of white rice, steak, and corn salsa inside of the burrito. Shredded cheese and green salsa on the side containers. These would be considered free items if they were all on my burrito, but my doctors are having me eat a certain way where I need to bird pick at the food for GI reasons. I should not be forced to pay for free toppings because I medically need to eat my food a certain way. This location literally sits next to VA Loma Linda and Loma Linda Medical University. I'm pretty sure people have medical issues. Nobody's trying to get over on your side items. I paid $40 for my food and have always received free shredded cheese and salsa till now. This was a very humiliating experience. I spoke with corporate to filed a formal complaint. I also filed a formal complaint with the American w/Disabilities Act for discrimination. This is not ok and no where on your menu does it state this made up rule of being charged extra for what Chipotle has deemed FREE TOPPINGS.

This store is grossly mismanaged!! They are always out of product, and out of food hours before closing. The employees are not helpful, the manager could care less and doesn't take customer concerns seriously. The food area is filthy and the food they do have is running low and of poor quality.

Quick and great food!

I'm going to start off with it was during the rain storm so I will give it another shot. However the food wasn't very fresh and the chips had to be old because they were stale. Had a piece of the soda machine pop of and go in my cup as it sprayed everywhere.

Rice was uncooked and aft the end server mentioned that they don’t have avacado…I don’t like chipotle without guacamole…still paid for it…never going back.

Rice was uncooked and aft the end server mentioned that they don’t have avacado…I don’t like chipotle without guacamole…still paid for it…never going back

Rally nice staff, love their suggestions