Chipotle Mexican Grill

This is a letter to the Chipotle of Lake Ave, Pasadena. I beg you, please PLEASE, get new rice cookers. Without fail, the rice is always raw and crunchy. My teeth hurt when I eat here. I know it’s not your fault. It’s probably the rice cookers. Please fix the rice. Best wishes to you and your loved ones, Chipotle consumer

Poorly managed Chipotle. No music playing, but you are forced to listen to the cook’s Bluetooth speaker loudly spewing gangster rap and Mexican ballads. Usually lacks condiments like Tabasco sauce both red and green, low napkins and utensils, filthy fountain drink station…afraid I will get sick. Dirty tables and floors throughout this Chipotle, despite full staff. Dirty windows with literally graffiti written on the back door window that has been there for a long time. Staff usually stands around talking to each other and clearly doesn’t clean throughout the day at all. Food is okay, but a lot of times staff shorts you on an ingredient for the sake of speed, curtly rushing you along the line…poor service. Manager is twenty-something skinny kid who absolutely cannot manage properly. He needs to be replaced or trained properly to fix these problems, especially how filthy the place usually is. It’s disgusting to sit at a dirty table having old food dried on it, with trash on the floors and other tables. Typical for this Chipotle. Disappointing, because it has declined from past years. I now try to avoid it.

Parking: Convenient

The food is fine, the people are nice. The place has stone or concrete floors and industrial type look, modern, and the acoustics in the place are very "live". Not at all "Homey". The first of these I've ever been into, so I don't know if this is the "look" in all of them or not. sorry to be so cranky! I'll get more sleep tonight.

The burrito was almost too big to fold up and eat. The server kept adding more and more.

Stale chips. Overseasoned barbacoa drowned out the taste of meat. Everyone got diarrhea and/or vomited. Pondering placing a call to the health department.