Chipotle Mexican Grill

Went to Chipotle last night. Woman who was at the counter was not wearing a mask or gloves. Apologized for the store being short staffed even though there were four other employees there not really doing anything (except the person making the food) She was frantically working on my order and apparently an online order. She was very stingy on the ingredients. When it came to the guacamole, she was literally scrapping the container instead of giving me FRESH guacamole. She rang up my order still not wearing gloves. When I got home, ate the burrito and there were huge STEMS of cilantro in the food instead of removing the stems first. All in all, a nasty experience. I may have to frequent the Chipotle in Berwyn or Villa Park. Never had an issue with either of them. And reading the reviews of this place, it appears I may not have a choice. They need to up the service and food prep at this place or you’ll see less and less customers coming here. Don’t see this place staying open much longer.

So this is the worst Chipotle I have ever had the displeasure of ordering from and quite possibly one of the worst establishments I have ever had the misfortune of dealing with. I like Chipotle. I may even love Chipotle. And because of this, I have been willing to deal with this Chipotle's dirtiness (always stuff on the floor, drink area sticky and wet, etc.), the employees' bad attitudes, and the general dysfunction of the place since it is one of the only fast food places within walking distance of my job. Today, I went to order and got the kids cheese quesadilla meal (less expensive and smaller portions). Now, I have gotten the cheese quesadilla meal at Chipotle many, many times. It comes with a small cheese quesadilla, two sides (rice & beans), and either a meat or guacamole, along with a kids drink and chips or fruit. I had an issue before where the workers had literally no idea that the kids meal came with a drink and fruit or chips which is fine, not great but fine. I asked the person at the register about both items and they provided me with chips and a drink no problem. Today, I ran into a similar issue, but was unfortunately left very disappointed. The lady working put my quesadilla in the container and asked me which types of rice and beans I wanted. She then slid the container down the way without asking me which meat I wanted. This led me to asking her if I can have one of the meats added to the final empty slot in the container. She refused. When I pressed her and said that I've always had meat with this meal, she again refused, saying that meat only came on the side with the kids taco meal. Not wanting to make a scene, I left the issue, paid, and left. I then checked the Chipotle menu online and sure enough, meat comes with the kids meal. Surprise surprise. And, to top it all off, the cheese in the quesadilla wasn't melted, so it was literally just some smashed together cheese in a tortilla. Great. So. To this Chipotle I say that if you are going to have a dirty store and bad customer service, at the very least you can make sure your employees know how to make the items and meals advertised. Good luck with that customer retention; you need it.

Non of the food is cooked and they ain’t got no condiments….

This Chipotle always screws up online orders, go to the one on Madison and Harlem instead. I've never had an order be accurate over 4 different orders.

Ordered an order for pickup. Ordered a 3.50 side of guacamole. Got charged for side of guacamole. Went to pick up order and they didn’t even tell me they didn’t include it, noticed a few minutes after picking up. Proceed to say they were out when I asked for it. well thanks for charging me for it. No offer of substitute or refund.

No one cares

If I could give this place no stars I would. There is a female manager with tattoos on her neck who's rude. Most of the people who work here are rude. It's insane how they treat customers. This company doesn't reward good employees and pushes them out. There was a manager named Adrian and he was the best. But he was pushed out

This Chipotle is dirty!!!!!!

Bad meat portions nowadays but still good food