Chipotle Mexican Grill

I went to this Chipotle for the first time . UNFORTUNATELY the service was very slow and the staff who were making and serving were very rude . They even made a wrong plate and did not apologize for thier mistake . I UNDERSTAND they may be under some work pressure but it doesn't mean to show the impoliteness and unpleasant behavior to customers . Honestly I would never visit this location of chipotle ever again .

This is for D or Dee. I’m not sure of the spelling, however she is amazing and patient. It was SO busy during my visit with people who couldn’t make up their minds, kids, it was loud and could easily trigger an attitude for most people. She was so cool and calm the entire time. She moved quickly and efficiently. It’s really hard to keep your cool in situations like this and she did just that and I appreciate that from her. I just wanted to let her know that she is seen and appreciated!

I thought, "it's Chipotle. How bad could it be?". After reading the reviews, I took my chances anyway. Wow, I'm surprised how accurate thebreviews are. The first thing I see is the cook burning the steak, literally saw him take them off the grill charred to a crisp. Then, the lady serving me gave me half a scoop of rice. It looked comical at the tiny portion she put on the tortilla, I told her 3 times to put more. I also ordered a bowl, and the portions were also shockingly small. Almost no steak! Anyway, like others have said, the lettuce was brown, and the employees seemed as though they hated their jobs.

If I could rate 0 stars I would,, i order 2 bowls through Uber eats it was picked up on time and my drop off location was 5 mins away from chipotle when I got my food it was ice cold like it been made this morning,, the lettuce was brown and I had a tea spoon of meat in both bowls,, I took the food back to chipotle to see if they could remake my order the general manager Michelle Franquez stated to me she could not remake my order that she had previously made the order and gave it directly to the Uber eats drive I stated to her if you gave it right to her my food should not be this cold! Again she refused to remake my order so I have lost $41 dollars and I had no food!! I will never go to this store again I didn’t feel as though they cared to even try to accommodate me instead she was willing to throw my food away without remaking it the worst service I have ever received

Overall good Chicken and beef just need to be juicy a bit

Very slow service. The point of order ahead should be that your food is ready when you arrive and that you’re not waiting an extra 10 minutes. The employee filling orders was not even acknowledging waiting mobile customers and would complete a bunch of orders at once before putting them on the shelf.

Easy to get to off of johnson ferry road. Simple and quick

SUPER HARD RICE