Chipotle Mexican Grill

Has to be one of the worst Chipotle’s in NYC. My boyfriend and I went here to get a burrito bowl and salad bowl. I got the chicken and he wanted the barbacoa. The worker looked over at the barbacoa tray and said that they were out and wasn’t enough for even half a scoop and that it would take at least 15 minutes for the next batch to be ready. My boyfriend said that was okay and asked for the chicken, he also asked if he could just get the scraps of barbacoa in his bowl if they were going to throw it out and the employee did not understand. He tried to explain again if it wasn’t going it be a problem if he could have the (genuinely the scraps) of barbacoa just throw in there and the employee said no problem and threw them in. Then when we both asked for guac and I was shocked to see him literally scrape the top of the guac and give the tiniest bit of guac I’d ever seen. So I asked if it was okay if I got a little bit more and he said sure and scraped the tip of the spoon on the guac again to give a tablespoon more. I was genuinely so shocked and upset that both scoops did not even come close to a full scoop but would still cost $3 but I moved on. When we got to the check out he tells the cashier that we both go chicken and barbacoa and extra guac. I was so confused, I corrected and said I got only chicken and the barbacoa was literally 3-4 pieces of scrap meat that I thought we both understood was just thrown in without extra costs. I also had to ask why the extra guac was and he responded with you asked for extra and I was very upset and quite furious at this point. I said I asked for a little bit more because the first scoop didn’t even make a tablespoon. What he did after appalled me. He opened up our bowls and proceeded to SCRAPE OFF SOME OF THE GUAC ALREADY IN OUR BOWLS. The cashier then told him to stop and don’t do that but he already scrapped out the guac from both our bowls and then put it BACK into the guac bowl. Firstly how rude and disgusting to contaminate food like that. I saw pieces of corn and rice from our bowls stuck in the guac and thrown back into the guac tray. I was appalled and over it at this point. It took a while for the cashier to go back and edit the order and finally was able to fix the order to just two chicken guac bowls. (They also forgot my vinaigrette) I will never be coming back to this chipotle location for what I witnessed here and after reading the other reviews the staff here seem to be rude and disorderly to all of the other customers as well.

I was chatting with my friend while ordering and the employee took a bite out of my bowl while I was standing across from him. Rest of bowl was ok but portion was skimpy

This is the worst chipotle in the tri state area.. the employees here are rude. There is a guy with braces with peirceings on his face with Rocker earrings in thats rude and disrespectful. I will never return here again. Sometimes my burrito is small sometimes it's half I don't understand how they work here .it's like they just want to get you out to the register and pay..I wish management will do something about this location.

Very small portion, literally a bowl of vegetables ONLY

My receipt says the name noelia not sure if this was the person but they made my burrito and cashed me out.she was a dark skin Hispanic lady about 5'5", very rude this time but usually she is nice. She was giving me dirty looks and mumbling under her breath when I asked for things separate. The store just opened and it seemed as if they was rushing to get things done while helping customers . The rudeness in these employees is unprofessional. There was also a employee in the back that look like he was preparing food. He was about 5'10" light skin Hispanic guy with braces and peirceing on and about his face. He had the audicty to blow a kiss at me . This is not the 1st time this has happened. I will never return here again . I will never return here again or get anything catered

4 Stars

Quick service and tasty food. Friendly atmosphere.