Chipotle Mexican Grill

It was horrible! The food was seriously over priced for what they give you. It was ice cold and the service was a joke. I would give it 0 stars if I could.

They never give you enough at this location.

The service and food were awesome. We were served promptly, but we went home to eat because the temperature inside the restaurant was freezing!

Location: 1051 Amber Drive, Hoover Al Date of incident: 12/01/2022 First off, there are rude and playful kids that work at this location and seems clueless on how to complete an order. My steak and chicken bowls had 0 meat! Just hard rice, lettuce and beans.I called and spoke with the manager and informed him about the issue and he immediately said that he finds that hard to believe. I told him that I can show him the bowls and he again stated that he didn’t believe me because my (teenaged) son was standing there and hung up in my face, yes corporate check the phone records dated 12/01/2022 at 9:50pm for the duration of 2 minutes. I drove to the location and when I approached the counter and asked for the manager (with the food and receipt in hand) the young girl was just staring at me with an attitude. She said something slick and that’s when the manager walked out. I informed him that he had hung up in my face and proceeded to place the food and receipt on the counter. He immediately said that he wasn’t going to replace my food and I asked why not and he then repeated it again stating that he wasn’t going to replace the food nor add the missing meats on the bowls and that he wasn’t going to look at the bowls.I offered to pay for the meat several times and he still refused. I asked why not and I began filming him and the filthy food area which I will attach to this review. It was horrible! He told me that if I didn’t leave he would call the police and walked off. Immediately while he was walking away, I turned around and an officer were standing behind me. What happened next is unfathomable. I was issued a 72 hour no trespassing (mind you I will never visit this place again- it’s filthy) and had my drivers license and vehicle ran. I was treated as if I did something wrong and was told that I was trespassing although Chipotle informed me that their return policy states that I can have my order remade or receive a full refund!We are living in a time where law abiding citizens are being treated cruel and viewed as suspicious criminals just for expecting a decent meal that they paid for. Today I learned (and experienced) how it feels to be wrongly accused or be treated like you’re guilty. To be totally unheard. To not be considered. To be slightly threatened. To not trust those who suppose to protect. Knowing that I didn’t do anything wrong but was treated like I was the villain while the seriously ill person called the police merely because he could but it did seemed like both the manager and officer hang out in the same circle. There is something disturbing about a manager that refused to replace an order and had ALREADY called the police before he asked the customer to leave. I am in disbelief. Friends and family, I shared this link with you because justice must prevail, so please assist me in fighting this matter. Corporate if you are reading this, I have in my possession a full video of the incident in question. This place has turned into a pig’s sty. Update: I was informed that my review was no longer available, therefore I am updating it. People should be able to see this particular establishment for what it really is. Signed,Treated like a criminal. .I am aware that some companies pay marketing agencies to hide or delete negative reviews .**UPDATE 11/2023 ** Someone mentioned that “This establishment has had a complete overhaul and the food is fresh, and they have new courteous and enthusiastic employees”. This has to be a paid review or someone affiliated with the company because the rude manager is still employed there and the service is still horrible! I can’t believe it that this person is still there after all that I endured because of HIM.It bothers me that CHIPOTLE has never made this right.

Don't waste your time and money. Rude, pushy, didn't listen!!