Chipotle Mexican Grill

This Chipotle either needs a major overhaul, or it should be closed all together. I work in the office building next door. Every time I go here for lunch I say I'm never going back. Pick-up orders are always incorrect, the restaurant is ALWAYS out of multiple ingredients, cheese and chips taste like they have been sitting out all night, the staff is impatient and rude, and the drink/utensil area is always a mess and missing forks and napkins. I'm providing this feedback in the hopes that someone will see it, and turn this place around. It is really a shame, and the poor reputation is well known throughout the corporate business community in the downtown area.

Truly the most horrifying Chipotle I have ever experienced. Walked in to security throwing out a man uttering threats and greeted by impatient rowdy customers in line yelling to be served faster. When I got to my turn I ordered 3 tacos. The woman serving me was incredibly short and rude, and misheard me several times in my order- I actually ended up with 4 tacos but I was too afraid to correct her after I’d already been snapped at. The trays were all practically empty with her scraping from the bottom of basically all of them, the chicken was dry crumbled and burnt. Ice not working in the fountain machine, incredibly filthy in that area also. Not sure how corporate lets this location function like this, overall a horrible experience and I rarely write a negative review. Rude, slow staff, low quality and understocked food, unsettling atmosphere, dirty. I am from out of town and came for some familiarity in Chipotle but left feeling awful

They work fast and with determination!

I ordered a wholesome bowl on my app and walked to pick it up. I walked to pick it up and back to my room. When I got here there is no lettuce and no grilled vegetables in my bowl.

Cold food, clumpy rice, hard stale tortilla chips - clearly the worst chipolte ever.

Lady of as rudest lady I ever met. Waited a long time to do an order and they mentioned they were out of sour cream and vinaigrette. I waited and then she’s like I ain’t got no carne asada. I’m like that wasn’t mentioned in what you don’t have. Rudest stuff, dry looking food, horrible horrible staff. Do not waste your time here!