Chipotle Mexican Grill

The store wasn't very clean and my chicken tasted burnt. Chipotle is usually good maybe just an off day.

I usually have no issues with any chipotle locations but today I was very upset. I never had an issue when asking for extra lettuce, today when asking for extra I feel like I actually got less than normal. I wanted to try something different and instead of chicken I got steak. Extremely let down It was cold and only got about 4 pieces out my whole bowl. Tried calling and couldn’t get through. Overall experience was not great.

Won't go back

Went in after work (6:30pm) to pick up dinner. Ordered a burrito and a burrito bowl to go. While building my order was informed that they were out of fajita veggies and carnitas. Since it was dinnertime and they didn't close for 4.5 more hours, asked if they had any cooking. They said they weren't making any more. Manager just shrugged her shoulders and stood around along with 3-4 other employees while I finished ordering. Should have just left but I was too shocked/hungry to think about going somewhere else.

The importance of a manager, 4 people working on the front and only one responsible for take care of the online orders. It’s “fine” if has a huge line. But was literally 2 people working on the front because was basically no line, while the others was taking and walking around. 5/6 people waiting for theirs orders all externally late btw. And the answer for when the order is gonna be ready is “I have no clue”