Chipotle Mexican Grill

So sad to say this is by far the worst chipotle I’ve ever been to. Don’t bother.

Mess up my order

Expensive

Can’t comprehend how they don’t put guac when the order clearly says it. Portions size are smaller nowadays. Trash

I ordered for pick up and instead of brown rice i had white. instead of the guac being inside it was on the side. they added salad but forgot my chili. if i wanted a salad i wouldve went to chopt. if i wanted white rice i wouldve eaten at home. if i wanted guac on the side i wouldve used my own guac. Oh, and after waiting in line 5 minutes out of my 20 minute break while my order shouldve been at the pick up station they let two delivery drivers in front of me even after I said that I was there first and rushing to go back to work they helped them out before me. no apology and i cant even get money back because i ordered through their app instead of ubereats. if i ordered on ubereats i could complain to ubereats, but ordering through Chipotle doesnt allow any complaints nor refunds. watch out when ordering here. i checked the sticky note on my box that had everything written correctly, unlike what was inside the box so there was no error on my end. edit: the company reached out and couldnt give me back my money, but hey at least they gave me a voucher to go to the worst chipotle in new york (read: the only one near me) again! update: came again payed for guac never got it and the website reimbursed me for guac like that helps anything