Chick-fil-A South Loop

Check your bag before you leave, they tend to forget stuff

Clean, fast. Delicious

Came here during lunch and staff was very friendly and the food was delivered

Had to go through the drive through twice and inside not the typical ChicFilA experience that youd get at a typical ChicFilA. Not my first time here but it is the first terrible experience I have had ever at ChicFilA understaffed lots of new people and fumbling hands with too much talking not focused on the lunch hour at all. Drive through folks are not paying attention to details and listening to customers whoch is why I had to go through the drive through twice they missed 6 chicfila sandwiches. About 38 dollars and another 15 minutes it cost me to spend time with my family on my lunch hour in the big city of Chicago (all gas no brakes) cmon yall Im from Texas and maybe I am taking it to heart because it cost me family time to sit in line to treat them to ChicFilA midday. But rhere is a lack of professionalism and that extends on the impact of the uniqueness of chicfila. Now all i can do is drop the food off and run back to work instead of creating a memory. Please get it together. I live on the South side and we don’t have a ChicFilA so i make yhe extra effort to come here. I wish yall had a chicfila in Bronzeville. Update: The location was okay up until the early morning staff like to call me Chris every morning particularly a young gentleman working the register. Every time he works the register he ask my name and I say Christian. Christian as you know means a believer in Christ. This young man every morning when I correct him after he says “Chris” I say “My name is Christian” he either says “okay your total is X” or “okay Chris” and intentionally disrespects me passive aggressively. Maybe he doesn’t like Chicfila or its company values that’s okay I’m a bisexual confirmed catholic man from Texas. Doesn’t bother me none so long as the quality of chicken is as it has always been and the customer service is “have a blessed day”. If it ain’t that and if this employee continues to disrespect a constant and loyal customer then why are they still employed. Mind you I have been dealing with his disrespect for awhile now before I made this comment and today I drove my Silverado out of line without my food because I am not paying for that experience as a customer and to be continuously disrespected at the start of my morning at 6-7am on my way to work. I recommend some customer service training and operations management. You might consider bringing someone from a busy southern city that has top tier service as the ratings for this location continue to keep going down and that’s not the experience of chicfila we have down south. I am a Chicago business owner, resident, and voter. Yall need to do better. This is unacceptable. Customers should not have to tolerate that disrespect every day intentional or not but I don’t think this long into it that it is not intentional. Up to this post the only thing I’ve done is stared at the cashier awkwardly for 30 seconds while taking my food without a saying a word of disrespect or anything out of turn despite my frustration with that specific employee. If you want to be rude plenty of other fast food joints on Roosevelt or in the immediate area surrounding this location. Second experience I’ve complained about first not being able to spend lunch with my family and surprise them with chicfila and now this.