Chick-fil-A

Today I was visiting A&M as a parent for the New Student Conference with my incoming freshman. While my daughter was working on her class schedule with her advisors I went to grab lunch at this chick fila. Lunch is supposed to be included for all attendees (including parents) of the NSC. However, Ryan, the guy who was, i guess "guarding the kiosks" refused lunch to me after I waited in line for almost 30 minutes. He raised his voice at me, refused to even look at or accept my daughter student ID # to show I was here for NSC and said my daughter "had to be present" in order for me to get a meal. Parents and students get split up during NSC for different events so it is not always possible for parents and students to eat together. After contacting the NSC center and verifying my student did NOT have to be present with me, he eventually allowed me to order a meal but with a total condescending attitude and said "I can refuse whoever I want because we are not affiliated with the university". I'm totally disgusted with the way I was treated by Ryan and it was SO unnecessary for him to treat a visiting parent in this manner. I really hope a manager or somebody from the university does something about how he is treating people. This was not a very "Howdy" welcome attitude that A&M boasts as having. I see that this chick fila's reviews are really low, probably because of this guy Ryan who seems to be full of himself.

Closed before 8 on a Friday? Not cool dude

You have to order at one of four kiosks (people at the counter will simply ignore you), kiosks often malfunction, line is 20-30min long and people often cut. Seating is difficult to find. Usually out of sauce. Food quality is better at any other chick fil a, and expect them to forget part of your order at any campus location.

First, let me state I rarely write reviews. My experience at this Chick-fil-A was so different from every other I go to. I had a very straight forward order: a chicken club sandwich, a fry, and a cup for water. I receive my order and not that I was charged for a fountain drink. I went back and asked for a refund. Instead of accommodating me, she upsold me tea and lemonade. I got the lemonade because it is good and doesn’t have carbonation or corn syrup. But I would have preferred she offered a refund option. Then, I go to eat my food. The fries are half full and the sandwich is cold. I have never had such a bad experience at a Chick-fil-A. The takeaway: what did I expect going to a university Chick-fil-A during slow hours reusing unsold sandwiches.

Always love Chick-fil-A!

Mixed overall repeat experience at the MSC Chick-fil-a. No issues with order customization and food has been consistently good. Aricel has been friendly at the front register each time. Jaylin has also been helpful and kept the orders moving at the pickup counter efficiently even during the intermittent lunch rushes. Good counter customer service experience overall. Most but not all Chick-fil-a menu items are available here. Will eat here again, though two detracting issues noted below. Aside from being a bit more expensive for convenience, wish this location would offer the standard insulated Chick-fil-a drink cups for the fountain drinks instead of the small generic wax paper Pepsi cups. Have seen them used here for non-fountain drinks, so know they are available. The single, self-serve fountain drink dispenser also leaks water badly from behind the upper frame all over your hand and cup while trying to dispense the drinks, especially on the left side with Pepsi and Diet-Pepsi. Have reported this a couple times to the roaming Chick-fil-a employee sweeping and cleaning the area when they were nearby but got an indifferent response both times with a, 'yeah, it does that', sort of reply. From a food health & safety standpoint, this needs to be serviced and not leaking from inside the unit all over one's hand, drink, counter, and floor while trying to dispense it.