Chicken Salad Chick

The restaurant had a musty smell to it. The chicken salad was good, but the soup and macaroni and cheese we ordered were lukewarm. The bread for the sandwich was stale.

Placed an order last Saturday (not yesterday) online for delivery through their website. Immediately after they called and informed me they did not have the potato soup, so unfortunately had to cancel the order. The kind person over the phone said my CC card would be refunded, but by yesterday it wasn’t. Called the store yesterday and kindly spoke with a manager named Dalton who was less than helpful, told me he’d love to have me come for a free dessert - which doesn’t make up for the $50.00 charge of food I never received. Then proceeded to tell me to call DoorDash, but I didn’t place the order with DoorDash, I placed it on their chicken salad chicks website and the charge came from them. So, I now have to dispute the charge with Discover. Then yesterday, for the same reason I placed an order last week, my friend still had a craving for their potato soup and wanted me to order from them. I called before placing another order to make sure they had potato soup and the young girl over the phone replied “yes, we have it everyday”. I responded “you didn’t have it last week”, and she mumbled something under her breath (rude), so I hung up. I obviously wouldn’t have to dispute the charge for the cancelled order I placed last week if that was the case. Anyways, I still proceeded to place an order using their site for delivery, using my friends card since I’m disputing the charge from the week prior on mine. I ordered the same thing I as last week but with an extra bowl of soup - Chicken salad blt with extra bacon for an up charge, a pint of the potato soup, and a bowl of potato soup. What arrives is a plain chicken salad sandwich with no bacon at all. How can someone make a BLT sandwich with no bacon at all?!? It’s really not rocket science to read a computer screen and make a sandwich the way it was ordered, really it’s quite a simple task. I pay for the sandwich and the extra $$ for the extra bacon and get 0 pieces bacon, they keep the money, not fair. The pint of soup had no shredded cheese to top it off with as it usually does and my friend complained the bacon bits they gave were gross but otherwise the soup was good. The bowl was as described on their website. It’s not the flavor or quality of food that’s the problem, it’s the people working for this place that don’t seem to have any service or management skills. I hate writing bad reviews and I love chicken salad. I was excited when this placed open, ordered from them several times prior to last week and this is the 2nd time they didn’t put bacon on my sandwich but I haven’t complained before. I think it’s the entire situation between not receiving a credit, the unhelpful follow up with them, the rude girl who mumbled something under her breath, and the incomplete sandwich I paid extra for was the cherry on top that left a really bad taste in my mouth. I deduct a star for each issue. And have to consider if I will ever order for here again.

The Mac and cheese was horrible. It was gritty and had no flavor. I went in and explained to the man behind the counter how bad it was. He offered to give me something else, but when I have something that tastes that bad, I don't want to try anything else. I asked him who he was, and he said he was the owner of the store. I wanted him to be aware of how gritty the cheese mixture was. Alot of people wouldn't complain, they just won't go back.

The food is great. And great value. You get alot of food for a great price.

Interesting / healthier fast food option. Limited menu. Reasonable prices.

Slow service, order was wrong, manager attempted to blame mistake on me, the customer, who orders the same thing every day.Definitely understaffed. Unfriendly when I brought my order back to counter for correction. Not my typical CSC experience.

So I've gotten chicken salad sandwiches from a few different places and it's always some weird flavor. But this one tasted like mom's chicken salad she makes it home. Great bread great great sides. Super happy. Actually going to get a second sandwich today when I come back thank you

Excellent chicken salad!