Chatime

It was really delicious! The seasonal drinks are amazing! (We tried the Sakura white peach one). Their boba pearls were very good as well! We also tried the Peach fruit tea with mango popping pearls and it was really good, and the popping pearls were easy to bite and yummy. Very helpful staff!

It’s my birthday week so decided to treat myself to a bubble tea, I remember having them a lot as a kid and really loved them !! I order a regular sized strawberry slush with pearls and it came out to 7.25 Once my order was made it was such a small size !! and for 7.25 at that !! I seriously regretted this purchase and went back asking for a return and my money back, but of course no luck. Wasn’t impressed with the flavour as well, barely any strawberry flavour, pearls are good but wow that was disappointing. Never again.

45 minutes waiting for my order, it was terrible! One guy was working!

Good bubble tea and lots of variety and decently good customer service.

I like their drinks here but unfortunately their service killed it for me and I no longer will go to this chatime. Incident #1: They had a lunar new year promo where if you buy ANY two drinks *literally stated on their poster*, you receive a lunar pocket. They refused to give me a pocket when I asked for one after buying a daily special drink (upsized to a large) and a large roasted milk tea - apparently because I ordered the promo drink (0.70 cents discount), it made me ineligible to get the lunar pocket. It clearly says on their promo poster if you buy ANY two drinks - so their staff is clearly just inventing their own rules and being cheap. Incident #2: I ordered an in store pick up order through the chatime app and I was expecting a lunar pocket to be given, but it wasn't. My husband was the one who grabbed the order for me and I was expecting the pocket to be given in the bag with the drinks (like at other locations such as Surrey King George). During incident #1, I asked for a lunar pocket for this pick up order and they were giving me a fuss saying that it's in store orders only for them to give the lunar pocket - again I checked their terms and conditions on the poster, nothing says in store pick up prohibits the lunar pocket from being given. Eventually the staff member just gave in and gave me the pocket, but said "ok this time I give it to you". These incidents happened a month ago but I have never experienced such snobby service at any other chatime. It's just a convenient location for being inside the mall. I contacted their customer service online regarding incident #1 and was mailed a lunar pocket which is an ok solution but had to go through all the fuss just for that. On top of that, their drinks have gone up in price like crazy... I spend almost $8 for one large drink which is pretty expensive. (Upsized to a large with coconut jelly topping $1 extra).

I always get the grass jelly But I’m not sure why today it tasted like soap.

Come here a lot. Love their roasted milk tea!

Kitkat bubble tea and the white peach ones are amazing.