Charleys Cheesesteaks

Man, I always come here every time I go to Tyler Mall. Order the same thing, a kid's meal, chicken strips to be precise. Everything was ok til then, except when I get my meal it is half the size of fries I normally get. When I asked the lady about it she said "That's how it supposed to be, smaller than regular size" and I was like "Excuse me I always order the same thing and never gotten so little" so she took my meal and added some leftover burnt fries that tasted awful. Sadly, I won't be coming back to this place after many pleasant experiences because of one bad one.

I don't typically write reviews but the way I was treated today by the supervisor/lead was absolutely disgusting. A mother and her two girls (ages between 3 and 5) was short $3 for her meal. I gave her what she was short, then ordered my own meal. While waiting for my meal the young man behind the counter leaned over and told me; "Just so you know, you're not allowed to pay for someone else's meal. They can kick you out or press charges for that. You're fine this time but if you do it again, I'll have to tell security." Are you kidding me? What kind of human threatens someone for helping someone pay for their food? When I finally did receive my food, the chicken was dry and burnt, the sandwich was falling apart and I found a piece of hair in it. I can not help but think they messed up my meal on purpose after the interaction.

The cheesesteaks here is amazing. Especially the ultimate club.

Good

Ate here for the first time ever last week. Wow, was I impressed. I got the steak with onion straws and bbq sauce, and oh man I dream about going back to get another one! Five stars for sure and two thumbs up!

A little dry