Charleys Cheesesteaks

My first experience here and the food was excellent. My only complaint is finding put after I had my food, there are options of other toppings to put on my sandwich. I know now and will definitely be back to try this again.

I ordered food this week and it was canceled they did not deliver it to me I was asked to call the store I did and I I was then asked if I could come and get my food (no I was at work) so I ask for a refund and was told I have to call the delivery service because they canceled but I ordered on the app so I called them and was told I would have to go through Charles to get a refund. And also the same day right after this I order form an other store in the mall same delivery service brought me my food I just wanted my money back why is it so hard

Didn't have the peppercorn sauce for the new sandwich...

My 14 year old ordered a sandwich with grilled onions ONLY. They still put lettuce tomatoes onions and mayo on it. When she asked for it to be fixed they told her no. When I went back to ask why he couldn’t fix her sandwich he rudely stated I asked her twice what she wanted. Even with the receipt saying grilled onions only he insisted he wouldn’t remake her sandwich. Instead chose to give a refund. Horrible customer service.

It’s the Fresh Strawberry Lemonade that keeps me coming back!!!! I love Charley’s Cheesesteaks, I’ve never had any bad experience. The food is always fresh, fast, and good. I highly recommend trying the Bacon 3 Cheese Philly Cheesesteak and the ultimate fries it’s delicious.