Charleys Cheesesteaks

Great service, and tasty subs, thank you!

Terrible customer service, la chica que me atendió ni si quiera se molestó en sonreír un poco, y fué grosera y estaba pendiente de hablar con la persona que tenía en la cocina, buena comida pero mejoren el staff

I ordered the new Bourbon sub and was given two half tomato slices. I noticed however that the picture showed that the sandwich came with two whole slices of tomatoes. I then asked the cashier for the missing two half slices and she refused to give it to me. I was shocked! I proceeded to say that if she did not give me the slices I would demand a refund and they lmwould lose a customer for life . Her reply was, I'd rather lose a customer than give you the slice. She issued the refund. Needless to say, I will never visit a Charlie's again.

Today March 25th 7:30 pm the staff clearly made my order wrong. I told them no onions, they told me I stated onions, which I’ve never had or never will ask for onions, got into a verbal argument with three women that are working behind the counter, I stated to them to make my sandwich over again, and I would like warm fries. Because I spent $18 on the combo that’s not cheap!!! They said no we only could make a sandwich. I told them to stop it. This is America not a Third World country. Because that’s the way they treat their customer I am a immigrant, so I have the right to make the statement, customer service in this establishment does not exist or employee training. It’s the Third World mentality that they have in Hialeah sincerely, yours, Mario Garcia these three women should all be fired. Will be contacting corporate office or district regional managers office for being rude and nasty and disrespectful to me and my wife.

I went to charley's in westland mall in Hialeah at 8:40 pm to eat something but the lady said that was closed:( because she already cleaned the grill! I think if the mall close at 9 the charley's should be open!

Muy mala atencion en ese lugar porque la mujer que me atendió fue muy grosera me trato con mucha mala forma.

Solid, reliable cheesesteak chain. Real thin sliced steak, not the chopped+formed stuff. Good portion and meat, not like Subway that just gives you bread.