Cazuelas Gateway OSU

My friends and I all went out to Cazuela's to have a fun meal together. But, when we were there, our service was awful and they clearly mistreated my black friends. My friends ordered their meals at the same time, but only one was ever brought their food. They also never received silverware to even eat their meal. It took 20 minutes for the someone to finally bring them some. When we ordered drinks for the table, the waiter didn't bring the 2 of them cups. We never once received an apology, not even from the manager whom we spoke to and only made excuses for her waiter. She also was putting her hands in my friends face while talking at her. Due to those serving us who were racist and terrible quality of the customer service, I will never eat at this establishment again.

Food was decent - however, this location does NOT accept the entertainment book coupons. I was not informed of this until AFTER I redeemed the coupon, and when I explained that I couldn't redeem the coupon again they only shrugged. Won't come back to this location.

Online order that took more than 30 minutes than the designated time without any explanation, compensation, or apology.

music too loud i’m sitting next to my friends and can’t hear them, i can barely think straight

Half the menu is gone with all the good stuff (quesabirria tacos, cielo, mar y tierra etc.)