Casey's Sports Grill

Food was good. However, they are closing permanently soon. (Next week, I think)

Worst restaurant I went to in Birmingham. I first came earlier in the day after arriving to my hotel and was seated at the bar. The employees were having conversations about the schedule and handed me a glass of water but that is where the service ended. I was never asked what I wanted to drink besides water or if I wanted to order food. I waited 20 minutes and asked for service twice but was just told they would be right with me. After no one helped me, I ended up leaving and just grabbing a snack from the Westin sundry. Later that night, we came back to this restaurant since it was the closest to our Sheraton hotel and this time, I was with a larger group so we did get seated at a table and helped right away. However, our waitress did forget to put in the orders for 2 of our group members meaning they did not get their food until way after everyone else. The place was also not busy (2-3 other tables) but it took a long time to get our orders in and to get our food. The food was also not the best. The fries were probably the best part, but I got a Caesar salad and it was not great. Others got wings, corn dogs, sliders or the chicken sandwich and we all agreed the food was average. I probably would not come back to this place. The food was not worth the price.

We came in to watch the Big East tournament and eat dinner and sat at the bar, because the restaurant was fairly busy. Our bartender was polite, kept a close eye on us and kept our drinks topped off. I ordered the loaded chips as an appetizer and a grilled chicken ceasar salad. Normally, an appetizer is brought out first. In my case, both were brought at the same time. A little spacing would've been nice, to keep one or the other a little warmer. The portions were surprisingly ample and the food was delicious. For dessert, I went with the cheesecake, but the people I dined with went for the bread pudding at the bartender's recommendation. They liked it so much, I ordered it and it was fantastic. If they would re-name it deep-fried french toast, I'd have probably ordered it out of the gate.

Open Table needs to take this restaurant off their website, they will not honor the reservation. Not the restaurant’s fault, Open Table needs to listen. Food was good. Wait was long, servers and kitchen were overwhelmed. Once seated everything was good. Not a fan of industrial chic. Impossible to hold a conversation. Location is great if you are going to the BJCC.

Ordered food to eat in the room on Christmas and I must say the chef/cooks did a great job! The wings were cooked and seasoned perfectly. I was too full after eating the full size wings and the delicious fruit so I couldn’t finish the ceasar salad. My husband also had sweet potato casserole, ham, cornbread, macaroni & cheese and a red velvet cake. He highly enjoyed his meal.

Alabama Winter Salad is a Winner

We made a reservation using the link on their web-site. When we arrived, we discovered they don't honor reservations. The front of the house Service doesn't even rate a star. The wait staff, quality of food, and atmosphere were all great. Unfortunately , Service is both front of the house and wait staff. The menu posted on the website has many more options than the menus they currently use. As long as you plan on waiting for a table and ordering from a limited menu, you will be satisfied.

Made reservations and they refused us. The kitchen was so backed up they couldn’t handle the crowd So we couldn’t order food. They were under staffed and not aware that there was an event at the BJCC. 12/17-23

The food is really top notch. Staff are nice. However the wait times are unusually long even when they’re not very busy. Understaffed?

Came in yesterday after the lunch rush around 1:30pm. I was seated by a hostess who brought me a glass of water and an iced tea. I sat there for 25 more minutes while multiple servers and someone who identified as the manager walked by me multiple times. No one addressed me let alone took my order. I walked out just after 2:00. The table to my right was complaining about the taste or their food. Table to my left was complaining about the time it took to get their food. And another table right next to me also hadn't been acknowledged by staff while I was there. Didn't seem like I missed out on much. Poorly trained staff, poor leadership, terrible culture and environment.