Carvel

These people suck. I purchased a cake at 6:30 pm on a Sunday evening for my kid’s birthday party. I asked if I could pick it up at 7:30 so it wouldn’t melt at the restaurant where she and her friends were having dinner. I asked multiple times and the guy told me he’d be there until 9 pm. I went back at 7:30. Lo and behold, store closed, no one around, and my cake that I had paid for not available. Never again PC Carvel, never again.

Opens to late and selection is scarce..

I love that they have a variety of ice cream to choose from, and are not stingy with the toppings. It always makes my day when I visit this place.

This is one of the dirtiest Carvel store I've been. The ice cream in the freezer looked like they have gotten defrosted and frozen again. The counter is dirty. Vent pretty dirty, floor and freezers are disgusting. Im surprised this store passed DOH inspection and allows the store to be open. Im sure there are mouse in that store.

I love this carvel. However every now and then an employee will completely rip me off. I get ice cream all over and most the time they fill it up. Iv only spoken up twice when they have done this to me and both times they've charged me extra to make it a normal size cup. I have 3 picture. 1 is what every carvel gives me and the other 2 are what they handed me before charging me extra. It's upsetting moneh is right now a days and to be charged a large when they hand you a medium or small cup size amount is just so disrespectful.

There were ants crawling in between the cracks on the floor!! This place was filthy and it smelled like body odor. I did not order it was so bad. It looks like it hasn’t had any tlc in decades. The health department needs to come in and fine this place for health code violations. I’m sure there are many. I took a photo of one of the ants. Carvel you should be ashamed.

This Carvel was not clean. The counters and tables were sticky. Everything in the work space looked dirty. The ice cream in the containers had freezer burn. The workers were not friendly and they put lids that did not fit on our carvalanches. It made a huge mess! The servers were rude and acted like customers were bothering them when they ordered. I will NEVER go to that Carvel again!

Love the ice cream!!