Yesterday I had a rather strange and humiliating experience at this place. We usually go there because the product and service is excellent. Until yesterday. After having a good pie of pizza at Pascuale’s, my wife and daughter left and I decided to walk and have a small swirl of chocolate and vanilla. To my surprise, and after being served the cone, and eating part of it, I realized I had left my wallet in my truck. I apologized and as I was turning back to go get the money ($3.50), the girl behind the cashier reached out to grab the cone ! As I said, are you serious now? She insisted and apologized saying it was “policy”. I quickly thought about the scandal, the cops, and how I was going to live a nightmare out of three bucks and fifty cents. So there I was, at my 59 years of age, humiliated by policy, by bad training, by bad management. I walked back to my truck ($150,000 Raptor for the truck biased ones), thinking that all I’ve made in my life has been built on trust. This country was built on trust, on crediting people by their word. I guess these are not this place principles. Well, my policy is not to go back to places that have no regard for their clients.
My children love going here, after school, and to cool off, they are always welcoming, and friendly. shoutout to the owner!