Carrot Express

It was a fantastic experience at this healthy restaurant! Fernanda, the assistant manager, was incredibly helpful, answering all my questions on my first visit. Affordable prices and the food was super fresh. Highly recommended!!! ✅✅

I ordered at the location for a take out order on 1/26/2024. I normally order on the app but I decided to take this route instead. I ordered an Ancient Grain Salad with "grilled" chicken. I grabbed my items (yes, I did order other stuff, but I had issues with this particular item) and noticed that the wrong chicken was given to me. It looked boiled and seasoned with only black pepper. It was not appeasing whatsoever. I kindly spoke to the girl that was packing the food and informed her that I told the cashier, "grilled" chicken. The packaging girl looked around for the cashier to ask her if she took the order... The cashier saw the mistake and proceeded to speak with, who I believe, is the manager. I'm waiting and I was told that I had to pay an upcharge of $3. Excuse me, but it is not my fault that the order was rung up incorrectly... The manager told me that the grilled chicken is MORE than this pale cup of chicken... I've ordered this exact salad and was told this before BUT I've never had the chance to actually compare those two items until today. I can honestly say that the boiled chicken is greatly portioned than the grilled chicken so that right there is a great lie! Now that I know the truth, I will not be ordering the grilled chicken because I am definitely not getting "more" chicken. In addition, I informed the cashier that I did not want the candied pecans and asked if I could change it for something else... The cashier told me that I could have more avocado. I did NOT get more avocado. This is the exact amount that I get on a normal basis. The worst part about it, not ONE staff member apologized for the inconvenient regarding the chicken. As a former manager of 2 restaurant chains, if an employee makes a mistake, you apologize and fix it. The manager was not friendly and she seemed bothered with me for asking for a refund. I couldn't wait for the grilled chicken since I had already waited 20 minutes for my original order so I proceeded asked for a refund on the chicken... Finally, I couldn't get a refund on the tip and it was based upon the original amount... At this point, I am highly disappointed with this place after finding out the portions and the truth behind the prices on these different types of chicken...

This place never opens on time and they take forever to bring out your food. Service really needs improvement. I come here often and these issues happen almost every time.

I’m so excited a Carrot Express has been open in downtown Fort Lauderdale. The only thing I would change would be the round table of gentlemen that sit outside the neighboring restaurant chain smoking cigars between the hours of 12-4. Completly ruins the dining in atmosphere.

I ordered two times from this place via uber. Both times the food was freaking amazing! Light,,healthy and guilt free food except for the amazing carrot cake. I would order from them everyday if I could afford it. The new ciabatta bread Sammy's are sooooo darn good, big filling sammy. Love love love all of it..

Laura is amazing!!!