Carl’s Jr.

Over them messing my order up continuously.

I couldn't get my " welcome to the app" famous star because it's only good if ordering online. I do not order online due to so many breaches of the apps that drive them. It is not right that I cannot redeem rewards the way its set up. I should be able to redeem in store,which is how I order at the Carl's in my neighborhood. This is totally wrong the way this is structured.

Inattentive employees and lying manager. I meant to leave this review about a week or so ago, but did not get around to it. This is my neighborhood Carl's Jr... I frequent here often, when I feel like visiting a Carl's. But, I will no longer be giving this location Any of my business. Although their food almost always tastes great and the drive thru service is timely... Their employees seem to lack attentiveness. I can't even tell you how many times they have messed up or neglected special details of my order. I have let this slide many times, but not any more. I ordered a Spicy Breakfast Burger one day (for the first time ever and was excited to try it) on my way to work. And when I opened up my burger to eat it... it was a Spicy Western Bacon... Since I'm already on the way to work, I have no choice but to eat it because I'm starving and need food. I brought this up to an employee a few days later, and asked for the manager DAVID (who happened to be the one that handed me the incorrect order that day, AND a former boss of mine) thinking he would do right and either give me a discount, or a burger on the house. Instead of making things right, he proceeds to essentially call me a liar by insinuating that he does not remember me stopping by on the day in question. And lies himself stating that he wasn't there and left early that day. As a former employee of his and a good person, that is extremely insulting. He ends up saying he will give me a discount, but only gives me the 70 CENT senior discount... Just to get me to go away. Bottom line, if the Manager is a liar and is not willing to rectify his mistakes. Then the establishment is no good. Be cautious spending your money here and ALWAYS check your order BEFORE leaving the drive thru.

I haven't been to a Carl's Jr in long time because the last couple of times the western bacon cheeseburger was so dry and didn't taste right. Yesterday I decided to give it a try. This is my first time visiting this location and I was impressed. Older Hispanic man who took my drive thru order provided excellent customer service. He really made my day! KEEP UP THE GOOD WORK! And also the burger was delicious just right

Customer service was excellent! They had great environment

Good food and great staff

Ordered my food & received it right away from a friendly employee.