Carl’s Jr.

Sat in the drive thru while they miss charged me twice then refunded me, to then inform me they undercharged me. Then after informing them of my correct order of a western burger, I drove back to the office to eat my meal to see this mess with some unidentifiable white stuff covering ever inch.

The girl at the drive thru was very nice and polite both at the speaker and at the window. Everything I ordered was in the bag, they almost forgot the drinks at the end, but that was quickly taken care of and they were apologetic. It was not a big deal as I was still at the window. This was my first time coming to this restaurant and I was very pleased.

Three times I’ve stopped by after work between 8 and 9:30. Each time no service

Although workers were trying their best, J&D restaurants need to fix their problems... 45 min. In the drive through,... 3 employees and needing to hire more. We made the suggestion that they close the lobby and just do the window. Also J&D restaurants you need to plow the drive way!! All in all your Carls Jr in Eagle river is a failure!! We counted 3 cars leave due to the long wait!! Come on J&D give your managers control and authority to get things done! If it means shutting the lobby down till things get under control, so be it, or you come in to the restaurants and help out! If you can't handle the franchise then sell them!!

Waited 20 minutes in the drive thru. Never coming back.

Lights are on but nobody is home, literally. Sat in drive through at speaker then window, and nothing.

Everything was soggy drink was flat. Don't go to this one it sucks.

Got a milk shake that was as liquid as chocolate milk. I looked at the girl and said this is not the way a milk shake should be! She says " Well I did not make it!" In a very snotty tone. I asked for my money back and got it but her reply was off the wall!

Upon arriving at the Drive-thru, the entrance was very icy and not maintained. It has large "potholes" of ice making it rough driving through. When making our order it was repeated correctly and we agreed. Once we got to the window, the "cashier" (didn't get name) but it looked like a store Manager by his uniform. Middle aged, gray haired man with glasses. Repeated our order incorrect. When we informed him of our correct order he got RUDE. He made a comment....(that's why I Repeated it!). Then walked away. I understand that people have bad days. But in a customer based service, that kind of attitude can be harmful to a business. I guess some people are socially adapted and some are not. In the latter it be better to not employ the kind of job.