CAPULLO COCINA MEXICANA ALAMEDA

Closed down their Park St. Alameda location but left the online ordering open. We placed an order for almost $50 and showed up to an empty building for pickup. Contacted the WC location as well as sent an email through the website asking for refund. Never received the promised callback or any email response.

I usually let these things go but the owner was rude and inconsiderate about my order I never received. Told me to make my complaints elsewhere and disregarded what I paid for and did not receive.

Attended a company party and overall the experience was pretty good. The bartender (forgot his name) and the host I believe her name was Jasmine were both extremely helpful and welcoming. Bartender especially was a great guy. Atmosphere was really cool, great vibes, solid dj, and everyone raved about their drinks especially the paloma’s. Only issues were the guy running the taco bar was rude to myself and a couple guests as well as the food quality. Multiple of our staff (even the ones who didn’t drink at all) were sick all day today including myself. We spent 5k on the evening and was somewhat let down even though it was still a solid night.

They have a good food selection, I order a guacamole and chips to start off. The guac was really good nice presentation it came in the Lava rock( molcajete). The red pozole was really good, the camarones a la diabla was spicy it had a lot of flavor. The street tacos were okay. The tamales were okay not a lot of flavor. The flan with Kahlua was really good. The churros with the caramel dipping sauce was really good.

Terrible experience! Such a shame since we loved the bottomless drink prices they offer during the week/weekend. Waiter was very inattentive our table had to flag down a different waiter to send our waiter over to order food after being seated an hour ago. Finally ordered, group ordered: fajitas, taco plate, and tacos de papa. My two friends receive their food, as I still waited for my order. waited another 5 mins before I flagged another server letting her know that I haven’t received my order. The lady then sent over our waiter to repeat the missing order. He stated he’d check the kitchen, never once apologized for the mistake. Waiter comes back and say they don’t have tacos de papa and if I want to order something else. Mind you they aren’t busy at all for them to drop the ball like this, they lacked to replace the order in a timely manner and the communication level between kitchen and server was inadequate. I ended up ordering the taco plate and waiter said he’d comp it, which was very nice of him, and didn’t expect that. But the remainder of the time the waiter was no where to be found again. We flagged down another a different waiter for a margarita refill for my friend. The whole experience pissed me off! Our table gave him the benefit of the doubt the whole time to change the experience, not once did her step it up. Food was not bad but also was nothing special. There’s better Mexican food places out there with outstanding service. What turned this into I will never return situation is, Our table didn’t like the behaviors of the waiter inattentiveness for just basic table service, therefore we didn’t tip. At least do the bare minimum and there would have been a tip. He was upset that we didn’t tip that as we exit the restaurant in Spanish he told the bartender out loud “ they didn’t tip.” As he rolled his eyes, Knowing damn well I spoke Spanish. & yes I stand by not tipping, I’ve had better service at Applebees than this. I hope it’s a wake up call for him but the entire experience didn’t sit well. Don’t let this discourage you from trying the restaurant but expect poor quality service if you do so.

I had a fantastic experience at Capullo Cocina Mexicana. The customer service I received was truly exceptional. Joanie, the bartender, went above and beyond to make my visit enjoyable. Made an amazing Michelada . Also had a great interaction with one of the waiter Artuio. Not only did they provide excellent service, but our conversation was engaging and enjoyable. I ended up learning a lot on the various options for non alcoholic beverages. A definite go to for a wonderful dining experience.