Capriotti's Sandwich Shop

The prices on the easy to change electronic menu board were different than my receipt & what I was actually charged. This is the only way a customer knows the price. Otherwise it's literally false advertising. When I asked the associate working the register why my price was different on my receipt vs the price on their menu board they dismissed it & said "corporate changed prices, so the system price you can't see is the right price ." That's ridiculous customer service. Then they proceeded to leave the wrong prices up for future customers. I shouldn't have to beg or plead for a decent buisness to correct their mistake and their false advertising. Why would I have to ask the store multiple times to refund me the difference or to honor the only price they have listed for the item on a giant LED menu board. To make matters worse I filled out a review on their website about the overcharge and lack of service. Gave them 7 days to respond & heard nothing back. Businesses listing knowingly wrong prices on their menus and betting on people not checking their receipts has become a huge problem in Arizona. Do not patron such businesses. Especially if they are not even willing to correct their mistake. This is an unacceptable buisness practice & the lowest level of customer service. The prices are high already here at this establishment. To charge over $1 more for each sandwich than what you have listed in the store is knowingly ripping people off intentionally. The food was good. The staff was not rude. The employee at the register was nice & friendly when I left. But the experience was ruined by the worker at the register not trying to correct the issue and by not caring that they overcharged and ripped off a customer in person & online. I will not return to this place & recommend people don't eat here. It has more to do with the principles of customer service & business practices vs the actual money & quality of the food.

Great place to go, but a little pricey. The Bobbie sandwich is a favorite as well as the cheese steak sandwich.

Google said you are closed at 5pm on Xmas eve. We get there at 4:07 and they say they are closed and the only reason the door was unlocked is because of an online order pickup. I drove from New Mexico and was beyond excited but now my hopes and dreams are dashed. Then he had the nerve to say Merry Christmas. It is NOT merry.

I prefer Jimmy John’s, tried a sandwich here for the first time and had no flavor whatsoever :(

Dry sandwich

Best sandwiches ever!! Try the Bobby

Love the Bobbie

Such a letdown. I don’t think I’ve ever eaten anything so dry and bland before. The basic sandwich was supposed to come with mayo, and they skipped it on both of our orders. Even with adding mayo and dressing at home, nothing could save these sandwiches. Also, I prefer green lettuce, not whitish yellow. I’m going to go crawl back to potbelly’s sandwich shop now and apologize for my indiscretion.