Capri Bakery

I have been buying cakes from Capri since before my son was born and he's 10 now. Great cakes, pastries, food, drinks and more.

Quaint, small, friendly and tasty

The cakes taste really good but they suck at making custom cakes. I ordered a light pink custom cake. They gave me a white cake. This is the second time they mess up my custom order.

Delicious Cakes!!! Cheap prices!

Ordered a birthday cake for my sister. My first time ordering from there. We were not disappointed. The cake was delicious, flavorful, and moist. We had some leftover and that too was good after day and one and 2. :-)

Today 12/21 is my birthday and I ordered a small the tres leche birthday cake the day prior on 12/20. I was asked to pick up the cake at 1pm the following day. Upon arrival the line was out the door and we patiently waited 40 minutes on the line. Upon getting to the front of the line, we waited an additional 15 minutes for a cake that was not ready. After the cake was brought out it was incorrectly made. We asked cashier for a refund and were told “we would have to return the following day to speak with Herman the Manager”. The cashier reported they would correct the mistake in a few minutes. After clearly identifying what the cake topping should look like, by using one of their cakes as an example. It appeared things would be different and the cake was taken into the back to be corrected. The cake returned no longer chocolate mousse, but vanilla and missing the handwritten happy birthday. Infuriated, I was met with condescension and unprofessionalism. There’s a clear language barrier and comprehension issue with the staff. The staff were moving around customers in the cramped space, not saying excuse me as they accessed their refrigerators which are located in the cramped storefront. I was hit with a refrigerator door several times as they assisted other patrons. Not one person said excuse me or acknowledged the proximity of closeness to customers. After waiting an additional 15 minutes, the 3rd cake was brought from the back to the front counter and finally resembled the original order. After packaging the cake for me to take home, the cashier asked for my only receipt. I asked for my original receipt to be returned to me. The cashier refused to provide the receipt stating I should take a photo with my phone. I firmly stood on receiving my receipt which was reluctantly provided. Unsure if they did “something” to the cake as I am rightfully skeptical and due to the poor customer service, I will not be eating the cake. To the cashiers, thanks for making sure you spoke Spanish and excluded me and other non Spanish speaking customers from your conversations. This does not have to be the standard of customer service. I would like to highlight I was serviced by Andrea the day before on 12/19 for a cake for a work party on 12/20 and the customer service was A1! To the manager Herman, you must do better with your staff. Additionally, you ruined my birthday cake and provided the worse customer service I have received in many years which NYC, is Not Easy. Don’t shop here unless you can speak the language or deal with incompetence. The service is terrible which sucks because the bakery does have good products. I added a photo of one of the incorrect cakes, the original receipt, and the store and staff today.

I’ve been a patron at this bakery for years; it’s even been a custom of mine to visit every Thursday after my morning classes. One day, I ordered my usual toasted long bread with butter and a hot chocolate. When I arrived home and started to eat, I realized the bread had barely any butter. I live a few blocks away so I made a mental note for my next visit. I visited the next week and I asked for more butter when I saw it wasn’t enough. The woman had the nerve to charge me an extra 50 cents because she claimed it was extra butter. I’m never visiting this bakery again. I’m sure they won’t miss my business but based on the other reviews, I’m not the only one who won’t be frequenting.