Capo Ristorante

I placed an order for lasagna caterer I exchanged emails 3 emails w/the restaurant and owner starting October 23 for an order October 28th, I specifically asked for no pork no veal I was told no problem, I was cleared on my order only meat for the lasagna. On the day of the event the order was changed to no meat lasagna, NO ONE contacted me to discuss this change in the order, I was called at 1pm because the order was due for pick up. Still at that point I was not told that the order was changed. I was running around as I had guess coming for the party, at no point was I told that my order was changed without my consent or me being able to make any alternate plans. So I called the owner when I opened the lasagna and found out that there was no MEAT in the lasagna, for which I paid for. When I called to complain he acted as if I was bothering him and said the food is “good enough” and “I gave you a discount 15% off” I do not want a discount I want communication, accountability, I want to get I paid for. I felt so disrespected as a customer, I do not know how he does business, giving the customer whatever he wants not what the customer paid for. It was incredibly embarrassing having my guess with no main course basically snacks. I cannot convey how disgusted I am with the way this turned out. If you cannot fulfill the order in the first place you need to cancel call LEAVE a message something to let the customer know that the order is not going to be make, not just change it to whatever the owner convenience and not inform the customer just take their money and have no regard for any inconvenience. They do not care about the customer. Pasta and tomato sauce, what a joke, I was in the middle of the celebration with no main course It was the worse experience terrible customer service to none existent. There was no communication with me they cooked whatever they wanted and charge me for something I did not want. The owner was disrespectful and could not care less that about the order. This is absolutely without a doubt the worse experience I ever had. I regret not doing it myself, but as most of us who lives in NY and has a job I do not have time it is why I decided on order catering to save time and offer something tasty to my guess instead I had no main course but just snacks. The owner completely showed no care even though the food was not what I ordered. Good luck placing orders there. The owner will give you whatever he wants.

Dinner was delicious, service was great and prices are reasonable.

Wasn’t too busy when we went. Service was good. Food a little pricey for what you get. I’d go back though.

Great food and service