Cafe Spice

Here right now with my brother… Hussain has made us feel at home as if we were in India itself! Popadoms got us started with a pickle tray… and two creamy pints of Kingfisher (on draft)… we asked for extra lime pickle and unlike other restaurants, nothing was too much for Hussain… The chef had even made his own special coriander and chilli pickle… taste explosion… faultless! If there is something that makes this place utterly unique is the lamb chop starter… it really is unparalleled… Had chicken balti, mushroom rice and plain naan… I would rate this place as 10/10 Or for a more in depth rating 98/100… The 2 points that are dropped is not from short comings… only that person spice level and preference is very personal and can’t be accounted for with everyone… Thank Hussain and well done Spice Cafe

Always lovely food great service

First time we visited cafe spice as a family get together, the restaurant is very nice with good service. The tables are too small for the amount of plates they bring out, the starters were average and nothing to write home about, the mains were very poor, a few of us had chicken tikka masala and to be brutally honest Iceland does a much better frozen curry. The nan breads were nice though. Sadly we wont be going back there again and after spending nearly £200 we were all very disappointed. Vincenzos from now on

Visited Monday 18/03/2024. Very good tasty food, though service a little slow and vague at times. The coffee wasn't very nice so we left most of it.

Best curry house in Newcastle!

Amazing service from Hussain. Very well looked after. Made to feel like royalty. Food was perfectly balanced. Hot dishes just right.. They can accommodate if you want your face melted but we went with the recommend heat. Personally I recommend the lamb chop starter, it was perfect, and the balti as a main.. Pints of ice cold kingfisher on draught was the real boon... Much better than Cobra thank Hussain

Beautiful flavours, with quality ingredients and freshly cooked. Staff were very friendly indeed. Thank you!

I didn’t take the decision to leave this review lightly, as one thing I must say about Café Spice is the food is outstanding, however, after Saturday’s episode – we won’t be back. My family has ordered here more or less every week for around 6 years. The food is ALWAYS very good but last year, we started receiving cold orders and frequent orders with items missing. Of course, we complained and at one point were basically told that they were too busy to send out the missing items. My mother wasn’t impressed and quite rightly so. We paid for food that we never got and were made to feel like our loyalty and custom didn’t matter – we were just brushed aside. Eventually it was rectified, and both sides were happy. We received a discounted order and an apology, and the restaurant retained our business. Saturday gone, the same thing again – missing salad, mint sauce, and onion salad. I called the restaurant and was told the items would be sent out straight away. After almost 25 minutes of waiting and now with cold food we originally received (only 4 starters I might add – not a huge banquet), I called back. Eventually, the manager came to the phone and yet again basically told me that they were very busy, and it was likely the items wouldn’t be sent. I tried to explain to him how this was NOT acceptable! We’ve paid good money for our food and for it to be delivered, and we expect to get what we paid for. The restaurant/take away being busy is not our problem. I was well within my rights to state this, as it was the truth, and I also asked why someone else told me it was being sent straight out (this resulted in an argument on their side of the phone that played down the phone to me). He clearly didn’t like the fact I was calling into question his customer service and said “I don’t need to listen to this” and he hung up on me. I called back only to be hung up on again and then told my mother to call. Prices have increased, the cost of living has increased yet we still keep back money to SPEND at YOUR business and when you don’t fulfil the order, that’s the attitude we get. My mother called and he recognised her voice. Within 20-minutes we had a complete new order and after an hour – the other items that were supposedly “being sent straight out” also turned up. Clearly no communication. So how can 2 people from the same house get such complete opposite levels of customer service? We don’t understand. My final nail in the coffin for Café Spice is that the manager said he would call my mother this week to discuss what went wrong. It’s now Saturday – 7 days after the fact and no phone call. That tells us everything we need to know. We’ve been loyal customers for a very long time but after the disrespect I received on the phone, in contrast to how my mother was spoken to, we will not be ordering here again. As I said, the food is very good, I can’t say anything bad about that, but when the owner of a business tells you they are too busy to send what you have paid for, that is not acceptable, neither is being rudely hung up on. I am self-employed, I run my own business, and I would never hang up on a client/customer. In short, when they are busy and stress is rising, the customer service is terrible and given the cost of things, I’ll be taking my money somewhere else because loyalty clearly means nothing with Café Spice. Such a shame as we love the food, but good food doesn’t make up for terrible service. The attitude the manager had with me in comparison to my mother was like night and day – I meant nothing because he obviously didn’t recognise the address or my voice, but my mother meant everything because he knew her voice. Really disappointing. I am an influencer and have told many, many people to dine here when they are in Newcastle but that will not be happening now either – take better care of your customers – you’ve lost a lot with us.