Cafe Rio Fresh Modern Mexican

They can’t get the order done right.

Food is delicious, I had a grilled chicken salad. This was a great choice for my first time here, very good! I recommend it! Will definitely come back!

I placed an order online at 7:30pm. About 5 minutes after I placed my order I left to go pick it up. I live about 15 minutes away from the closest rio cafe. I had to do multiple pick-up for orders that I placed and my rio cafe order was going to be my last pick-up because it’s the farthest away. I finally arrived at rio cafe at 8:35pm. An hour after I placed my order. They had my order sitting on the counter and I was as able to just state my name and grab my bag and go after I stopped to grab some napkins, utensils & a straw. I walked out and started to drive away. When I was about five-ish minutes down the road, I realized they didn’t give me my appetizer of guacamole. If your family is anything like my family, we take our guacamole very seriously so showing up without it would be a crime in my household. I turn around and bring my order back in to show them that I’m missing the guacamole. They quickly went and got my order of guacamole but upon giving it to me, no apology for forgetting it. Just handed me the container. I didn’t say anything but I wasn’t happy considering the fact that I showed up more than an hour after I placed my order so it wasn’t like they didn’t have enough time to prepare it and on top of that, they weren’t busy. They had 1 person in line when I picked up my order. I finally got home with guacamole in hand and everyone was starving. We immediately opened the guacamole and the container was halfway filled! I’m so frustrated!!! I don’t go to rio cafe because it’s a little far from where I live and I’m not usually on that side of town but we decided we wanted something different tonight. I now will not buy anything from rio cafe. They’re food is good but clearly the customer service sucks and they don’t care about the customers. I didn’t have a complicated order or unrealistic expectations.

Clean and staff took care of customers and service people. Sheriff, Firefighters and more

I rarely feel compelled to leave poor reviews but the food I got was so salty it burned my mouth and was inedible. It was like they spilled an entire box of salt in it and served it anyway. With that careless vibe, I won’t be back.

Food, services, staff was great. Restaurant was clean. Parking: Great. Nice & easy to Park.

So they got my order wrong, but they quickly fixed it and even let me keep the old one. The workers looked super busy and stressed but were still patient with my youngest sister who has special needs. Thank you so much!