Cafe Rio Fresh Modern Mexican

Closed at 8:30 on a Monday ! They were mopping and chairs were on the tables .

Food was great food was great

Bonita is amazing love her

Bonita was great

I had an experience tonight at this location that I must share. I showed up at 8pm to grab the burrito I ordered online. I walked in as the staff was getting ready to close (closes at 10pm). A guy was mopping the floors which gave off a disgusting dirty wet mop smell throughout the restaurant. I went to the counter and stood there waiting for about 3min with no greeting. I was the only person there. I looked over at the kid with the mop just in time to see him use the mop to WIPE THE DRINK COUNTER with it. I couldn’t believe my eyes. WHO in their right mind would think that’s a good idea??? I am so disgusted and could never eat there again. If that’s their standards someone will eventually get food poisoning. SO GROSS. Also the burrito wasn’t that great. No thanks.

The food at the San Dimas location is usually fresh and delicious and this is my favorite location. Sadly, I ordered at the wrong time of day...1:45pm. With short staff between shift changes and mandatory breaks I waited over an hour for my mobile order to be ready. Within the first fifteen minutes of my wait it appeared as if 4 employees were sent home and the manager was taking her lunch break leaving only 2 employees on the food line that managed about 30 walk in customers. However, the staff and manager, Arlene, were friendly and explained (45 minutes later) that there was a shortage on the ingredients for my order. They offered substitutions or a fresh tortilla if I could wait longer. They did make my order with accuracy and offered a side or dessert for my wait. The restaurant was very clean! Thank you for satisfying my hunger on Taco Tuesday! I will be back but not between 1pm and 3pm. The Taco Tuesday Meal is a Deal and online ordering gives plenty of choices for customization. Extra Feedback for Corporate: The Cafe Rio app could use a write in/communication line with the next update for Food Allergens or special instructions. Also, your night time management, Mike, is truly FABULOUS and will call ahead if there are any questions or shortages with the mobile order. Kudos also to Lisa the female staff that juggled multiple positions/tasks and kept friendly and positive while her manager was on lunch hour break. Vegetarian options: The Pinto Beans and Guacamole are the most flavorful vegetarian options IMO. Choosing also from pickled jalapeños, black beans, rice, and extra lettuce you can make just about anything vegetarian...taco, wet burrito, tostada, or nachos. There is a vegetarian rice but it is too oily and too much cilantro (I would prefer a steamed rice option). I like that you can remove ingredients like cheese or sour cream and choose from a range of fresh flavorful salsas. We enjoy watching the tortillas being freshly made and appreciate the options-wheat, corn, or flour. It would be welcoming to add a Vegan Chorizo or Chili Colorado Tofu to the protein options.

I didn't like the food this day. The burrito meat was raw and to top it off the pico de gallo and lettuce leaves were bitter and very old.