Burger King

Ordered ice cream on the mobile app... pulled up to the order screen and confirmed order.Employee stated to pull around, we did and said employee was on her phone and then sat down in between the drink machine and the ice cream machine still on her phone for several minutes before even acknowledging that we were at the window and then asked us what we were waiting for, we told her and then she tried to make me pay for it again. I advised I had paid in the app and then she got snooty and made 2 very sloppy cones one of which dang near fell off the cone. And handed them to us with no napkins and got upset when we asked for napkins. During the day I usually get the best service but this is the second time we have been thru there at night that the service truly sucked.

The staff was friendly. My food came out fast and fresh. They also got my order correct. I just wish they were more consistent with it.

THIS REVIEW ONLY APPLIES TO THE SEFFNER BURGER KING ONLY. Good Food. Good Service. Tom the GM is Awesome . Roger at the front counter Helping Manage the MID DAY SHIFT IS GOOD AND AWESOME. Of course tho it's Burger King. They DO REALLY FLAME BROIL THERE BURGERS AND MEAT. So.... sometimes it takes longer to get your order when they are cooking more FRESH LOW FAT BEEF WHOPPER AND BURGER PATTIES. HEED MY WARNING THO. DO NOT EVERVER GRACE THE DOORS OR BUY FROM BRANDON BURGER KING. SLOW SERVICE. ROOD AND MEAN HATEFUL EMPLOYEES. JAKEVA (JAY) THE MANAGER IS HATEFUL, LOUD MOUTHED, DISRESPECTFUL AND RUDE TO ALL EMPLOYEES THAT AREN'T RELATED TO HER. She has her 2 children & 3 of her nieces and nephews working with her also on the day shift with her. She treats them like gold. All other employees get yelled at and disrespected there whole shift as I have observed from being a customer. Saud something to Jakeva (Jay) nicely about treating her employees better and give them respect. ESPECIALLY HER BEST EMPLOYEE AND MOST CURTIOUS THAT GIVES OVER THE TOP SERVICE AND RESPECTS THE CUSTOMERS. She told me to "Shut Up" and keep my words to myself because she was the boss and can tell and say anything she wants to her employees.

And the reason why I get this rank is because the food was very greasy and we don't understand why other than that we went through drive through and service was fine atmosphere around it was good and it was morning people were friendly microphone is a bit loud and could use some tuning down but unfortunately they do not know how to do that

Literally come here all the time even worked at Burger King myself a few years back and was an assistant manager. The employees in this place walk around and look like they hate their job. I ask for sauce and they couldn’t even give me any wanted to charge for each little sauce packet. I worked at another location for 7 years and not once was told to charge for sauces. Poor excuse of customer service.

Food was not hot went thu drive thu

Throwing the race card in customers face is awful! Hubby goes thru drive thru for 2 small Frostys. They give him mediums and charge him. They don't tell him that they are doing this. Hubby asked for a receipt and they denied him a receipt because "machine was down". My Hubby upset and questions the deceptive person that helped him. They say it's cause they didn't have small lids. THEN SAY THAT TO THE CUSTOMER BEFORE YOU CHARGE US! EASY PEASY. COMMUNICATION IS EASY! How in the world does questioning the money we pay and what we ordered & receive lead to the employee asking my husband if he's racist?? Pure ignorance at this place if they let employees talk to customers like this. We live in a society where no one cares and it shows.