While waiting for the #16 bus I decided to grab a Whopper Jr., sandwich only. I had 10mins before the bus arrives. I was the only person in line...I order. They had approximately 4-5 people standing around the area where the completed orders are docked. After more than 11mins, I still had no sandwich. My bus was running late...but it came and still now Whopper Jr. I had to leave to catch my bus. I told them, with the expected aggravation, "I was waiting for my #10 order too long and now, I have to go.". I left the receipt on the counter for management to see via the cameras. That is one of the most unprofessional, lazy-in-appearance BK locations. The staff show no respect, empathy, or professionalism - they just don't care...it's just a paycheck. That should not be a representation of the Dorchester community. One word, SHAMEFUL. This is the first time I've written a review about this BK location...but not the first egregious customer service experience I've had at that location.