Burger 21 - Westchase

Our first time here. Fantastic service. The girls behind the counter helped us to order at the kiosk. They hand make the chocolate milk. The burgers are great. Cannot wait to come back and try another style of burger. Very clean shop.

This is by far the best burger in Tampa. It’s so tasty and juicy … French fries are outstanding too…

Love that they have gluten free buns! My go to is the Black and Bleu burger....so delicious . Dietary restrictions: They have gluten free options and they are delicious .

I tried my hardest not to leave a negative review but this was such a bad experience... I ordered 2 burgers and fries. I was told it would be 10 mins. I waited 30 mins on the dot. The restaurant wasn't busy. It was 9pm on a cold Friday, and it wasn't a difficult order. I asked for condiments on the side. There was nothing in the bag and the fries were cold. I went to the company's website to send an email, and the "guest relations" page says "unfortunately the page has timed out". I attempted to open the page multiple times, on wifi and without, but it wouldn't load. The only thing about this visit that was good, was the counter customer service..

UPDATE on 11/1/23 This Westchase location of Burger21 consistently is less then it should be. Service is fine... most of the staff is friendly and helpful. Tonight they were busy... had about 20 people in line. I skipped the line and went to the electronic ordering kiosk that no one was using. That went well... no issues. I ordered a Cheesy burger (WELL DONE) as you can see from the receipt I took a picture of. The burger came out basically RARE. Which is better than some past visits... where the burger was basically RAW. Look at some of my past photos. So RARE was an improvement! I never order well done at other burger places... I hate well done. But here... their version of well done is RARE. But yes.. better than RAW. I remember when I first started going to Burger21.. they had a serve yourself condiment bar. I am sure there were people abusing that, and probably even taking stuff home. So they shut it down to save a few bucks. Now you have to ask for everything, and they bring you out one or two little tiny condiment containers... like 1" across the top. Not even enough to dip an order of fries in. They also have removed the serve yourself drink dispenser apparently, as a girl brought the coke I ordered. I was not offered a refill, and you would think for a $3.19 beverage, they could refill it and still make money right? I love the burgers at Burger21... if they could just cook them to medium rare consistently. If they were a little more generous with the Chipotle Mayo! If they would offer a refill on your drink. The obvious PENNY PINCHING, and the lack of a decent cook.. are what keep me from coming here often. Old Review from 5 years ago ------------------------------------------ I ordered a Cinco burger, Medium ( I usually prefer burgers medium rare, but they everytime I come here, they are undercooked... and I hate MUSHY hamburger patties!) So medium is usually a good option... to get a medium rare burger, or close it. Also ordered a "shareable" onion strings. After I ordered, I went over the sauce section, and they were out of Chipotle Mayo (my favorite!)... so I let the girl at the counter know. 10 minutes later, went to the restroom... came back, stopped by to check the Chipotle mayo... nothing. Let the girl (different girl) know ... Burgers arrived.. I went to check the Chipotle mayo.. nothing. Let the girl know. Went back to the table...started eating. Onion strings tasted a little off, like the oil they were fried in was old and nasty. Girlfriend went to check the Chipotle Mayo... nothing. By burger was more like very rare.. mush pattie. I could not finish it... it was gross. The Dale Mabry location puts the Sour Cream sauce and Guacamole on the side... this location puts in on the burger before bringing it out... mushy bun too! Like I said gross... when I can't finish a burger, it has to be pretty bad. Girlfriend did not finish her burger either... again, pattie was basically raw in the middle... not pink.... raw, and mushy. Did not finish hardly any of the onion strings either.. and I love those things! Of course I like them even better with some Chipotle Mayo to dip them in... and we never did get any of that! I guess I could have complained right then and there... but I did not want to make a scene (that and I shouldn't have to complain!) First time I went, food was gross (ahi tuna burger was yuck)... and the owner comped a free meal to see if I had a better experience. It was better... and I gave 5 stars (was actually about a 3 star experience) because I appreciated the attempt to make things right. I like Burger 21... it is my fav burger place at the moment. I usually eat there at least once a week (Dale Mabry location!)... but this location is a lot closer to both work and the house. In the future... I will stick to the known good location! So 1 star!

The staff at this location is awesome shout out to Calvin and dom

One of the nicest & cleanest Burger21’s I’ve seen! Food was great and above all the service was exceptional! I love burgers but I am still yet to eat a burger better than their OMG in combination with their Ragin’Cajun sauce. If you are in the Westchase area, check this place out!

The food is delicious,!!!! ive been there couple times and I think the place needs a good cleaning,tables are often durty and sticky, the floor is very sticky, glass door very dirty, napkins case and lamps very dusty