This was the ABSOLUTE WORST EXPERIENCE I've ever had at B-Dubs! Julia, the manager who made sure I knew how to spell her name, was without question was unapologetically rude! We drive in from Ohio to celebrate my son, a student at ASU, and grab a bite to eat. At the door, Julia dismissed my party to address some friends of hers, tell them she's no longer working at this location after tonight then processed to seat the party of 4 when they came in after me. Then, the ordering/ food process was a complete train wreck. Our waitress was all over the place. We decided it would be in our best interest to order our complete orders at once. The tables seated after us were getting food & drinks before anyone at our table for served. Once I brought this to Julia's attention, because she purposely removed herself from the floor but constantly said, "it's only 2 servers" when in fact it was more & no other servers had upset tables. Julia told me, "I'm not going to go back & forth with you about this!" Not only was that the icing in the cake for rudeness, but it was dismissive to the customer experience! Especially since my food came out cold once I got it but I still paid for my meal without hesitation.
Great food, great service
Went on a Wednesday early evening. Choose the back patio. It was so much Poland we ask the waiter to help wipe down the tables( large party) he brought us A DRY TOWEL! Then ask for him to ASSIST US WIPING DOWN THE TABLES HE BROUGHT US A RED SQUARE BUCKET WITH COLD WATER AND 1 more TOWEL! We cleaned, we swept the floors because of napkins and straw wrappings we ask for a dustpan, he brought one and walked out! Never to assist us. The food was cold fries was hard my burger was DRY! Checking out each one of us had an additional charge for a unknown drink item on our bill which made checking out terrible. He wasn’t friendly and clearly didn’t know how to handle large parties. Never again will I go there!
Ordered a chicken sandwhich and wings. My sandwich was brought out 5 minutes before my husband's wings. Ordered 6 wings and only got 5; they did correct it after bringing it to the attention of the waiter. Fries with the sandwich were pretty pathetic. Had to wait quite a while for the waiter to pay the tab.
National chains of lost their minds. The food is subpar and the prices are through the roof. The new text to pay model for paying your ticket has got to go.
Missing multiple things from my order, called the store and asked to speak to the manager, was on hold for 10 minutes before I hung up, never again will I be ordering from here. Also please paint over the giant swastika you have drawn over your men's bathrooms. Disgusting.