The people seating guests were extremely disorganized, and the floor was disgusting. However, we didn't wait long, and we dont eat off the floor. The wait was somewhat long, but not past my patience threshold. The waiter -accidentally- dumped our food all over our table, phones, and persons. I originally gave this 4 stars until I was reminded of that incident. I wasn't angry about it. We are all human, but we weren't compensated for sticky phones and clothes other than quickly replacing our food. I shouldn't have to go to a website to take a survey to be compensated later. That should have been instantly.
Last night we placed an order online. Got home to find that we were missing one of our 10 piece wings. Called them up and talked to Andrea who apologized and actually compensated us for the mistake. Went in later to get the replacement order and Andrea went above and beyond! Thank you so much for the amazing, old school customer service! It is great to know this still exists!
The servicing is terrible, they close at 11 and they stop serving customers at 10
The worst BWW I have been to. dirty, small portions served as a large and not allowing you to get more things one sauce on a large order of wings, "its our owners policy". smallest wings I have every got from BWW Server was nice and did a good job.
The place to be during the superbowl of you can't do it at home!!!
I got the 15/15 wing bundle and the boneless wings were old, dry, and barely any sauce (Buffalo hot) on them, the fries were dry and old and they only very little fries. The only thing good was the traditional (Buffalo medium) and I’d still give those a 3 star.
Sat down and wasn’t greeted by anyone after the host sat me. I had to ask the host whom my waitress was after 7 mins waiting. They were not busy at all on a Sunday at 6pm.
I sat up at the bar for my dinner. The person working the bar asked what I wanted to drink right away and served that. After that, I looked at the menu for my dinner selection. While I was looking at it, I was never asked what I would like to order, so I finally put it away, thinking I would get asked then, but nope! The bartender stood directly in front of me, talking to another waiter as I stared at them. Still, never asked and they walked away and went to the tables, clearing them. When the bartender came back, they started socializing with the kids next to me and never once acknowledged me, I had to interrupt them to place an order. Then the food came with only half of the ingredients it was supposed to. This was by far the worst service I have had at a BWW!