Bubbleology

First time I had boba tea was in China town and I didn’t like it much. Decided to try it again at Bubbleology and asked the person taking the order to recommend, now I find myself going there every time I’m at Westfield. Tried 3 different ones so far, looking forward to some more.

Girl with the red hair is amazing Amazing customer service and smiley

Not enough bubbles Kid-friendliness: Children banned

I recently visited Bubbleology Watford and had the chance of trying their Brown Sugar Milk bubble tea and Rose Milk flavored milk teas. Both were absolutely fantastic! The Brown Sugar Milk had a rich, caramelised sweetness that perfectly complemented the creamy milk tea base, while the Rose Milk offered a delightful floral aroma with a subtle, refreshing taste. Both tasted nice with their tapioca balls Overall, Bubbleology exceeded my expectations with their flavorful drinks and inviting atmosphere. I highly recommend stopping by for a delightful bubble tea experience!

Worst customer service, the short girl in the till thinks she is there to flirt with the customer and she acts like a model. The girl with makeup and a tag on her neck. She is so rude to her college’s too trying to be bossy Worst customer service ever! I am a regular customer in Westfield Bubbleology, but this is my last one for this shop.

The girls are too much disrespectful towards customer, whenever we come here for a drink we see these girls chit chatting and gossiping laughing loudly with no response to customer. The lady who took the order today placed it incorrectly and charged extra. I told her Regular size she charged for Supreme I noticed it later. I kindly ask the management to have a look at this Westfield branch about the ladies working here. They are not coming to work just coming to chill with colleagues. It’s a shameful team for a Brand like this

Always very busy, never had a drink made correctly, either missing the dye, the fruit or tapioca or boba! Always given in such a rush that our cups are sticky. The cups are very cheap materials, hard to hold without squishing the drink out! Hence why the floor area is always sticky. No tissues are available! The young adults server's are nice, though it is poorly managed which naturals falls on the management teams, the conditions these staff have to work in is RIDICULOUS given that these servers are in a very small space. Sort it out Bubbleology! Overall experience really isn't worth it. Once I get my child to realise this, Bubbleology will be a thing of the past for us.

Quick bite& relaxation

Fantastic service and excellent food