BT To Go

Loved everything, but is pricey in my opinion. Enjoyed, will return.

Best pickup soccer place. Friendly atmosphere competitive too

I’ve eaten at the main restaurant on multiple occasions and I’ve always had a great experience. I went to the BT TO GO location on Macdill yesterday for dinner and ordered Chicken Pho Soup around 5pm. The noodles were rubbery and hard and tasted as if they were barely cooked. The restaurant closes at 9pm, by the time I had the opportunity to reach out to the restaurant, they were already closed. I called in this morning and spoke with someone (none of them want to state their name which I’ve never experienced at a restaurant before) , they informed me that they’d call me back after the spoke with their manager. A few hours go by and nothing. I called again and spoke with someone different this time who did follow up with the general manager. The general manager refused to state her name said that it was my fault because it was most likely stored improperly and not eaten the same day. I tried to explain to her multiple times that i attempted to call yesterday but it was too late and I did in fact attempt to eat my food for dinner. Why would I buy pho to eat it the next day? She was very nasty toward me and blamed me for the reason as to why the noodles were rubbery and hard. I offered to bring the food back for either an exchange or a refund. I was denied a refund and an exchange and told it was my fault. For a restaurant that’s on the Michelin guide, the service was terrible and the general manager was one of the most nastiest people I’ve ever spoken to in the restaurant business. She refused to let me speak with someone else as she says she is the highest that this can go. It was a waste of $18, it was one of the nastiest soups I’ve ever had and I love pho. Please train your manager on how to communicate from a SUCCESSFUL BUSINESS STAND POINT. Due to this, I will not be recommending anyone to this restaurant.

The tofu bahn mi was was good. It was loaded with pickled veggies and tofu and the bread was decent. The soy sauce aioli made the bahn mi very flavorful. The only major issue was that they charged $15 for the bahn mi. That price is ridiculous considering that other Vietnamese places in Tampa charge less than $10 for a tofu bahn mi.

Excellent rolls and bread

The name “to go” is in their name but you should not order the pho to go! They put everything together in shared containers which means the herbs were wilted from the heat of the noodles. The beef was all shriveled up from sitting in hot broth. No sriracha was included and the broth was super bland. I will never order pick up from here again. I order pho from all over and this has to be the worst I’ve had. Really hoping it was an off night for whomever was in their kitchen but they really need some training on how to pack their food to go!