Bruster's Real Ice Cream

Worst customer service!! If I could give them no stars I would

Delicious ice cream! Lots of different flavors and options. Service was great, quick, and the portion size was perfect! I really appreciated the plastic protector to keep the ice cream from dripping down the cone onto my hand.

Two weeks in a row with bad ice cream. Last week ordered an Oreo blast and it was all mushy and melted, could have drunk it through a straw, and had a weird after taste...I thought it might be a fluke as they are usually good, so we went again today and got a M&M blast, which again was all mushy and melted. It had no solidity at all...very disappointing. I won't be giving them a 3rd try, I will just drive 5 more minutes and go to cold stone...never had any issues there.

The reason I can't give this a five-star is because when we walked up to the window the young lady that was working there was just sitting on top of the countertop in the back on her phone and took her a moment to come to the front. Not very sanitary. The food was fine but a little overpriced. Almost $22 for two single scoops and a strawberry shortcake. Also, it would be nice if the menu was a little more clear outside on the windows. It's just really jumbled up with almost too many options.

Have visited numerous times over the past 5 years, and each time I've gone has been phenomenal. I will say, I've noticed the scoop portions have gotten disappointingly smaller in recent months. Maybe due to new ownership? However, their ice cream is delicious, made fresh on-site daily & easily better than other places, and their shakes are my favorite of any I've ever had. Their service is prompt and very courteous, as well. Yes, the cost is a bit pricey, which when combined with shrinking portion sizes is concerning, but overall, Bruster's Ice Cream is nearly perfection.

One of the worst ice creams that I have ever had in my life time of decades. I ordered Banana Split. It was $8.98. He asked me if I wanted nuts and I said ok. Then when he gives it to me, charger almost $12. He said nuts were $1.39. There were very few nuts bits. The banana was all full of honey spots and the worst I have ever seen. The guy was arrogant. Didn't care when I said the banana is rotten. Never apologized. Worst place ever. I will never go there again.

The worker was very nice. But the ice cream tasted freezer burnt and The cone was old. On top of that, Bruster's is known for the way they scooped their ice cream. They usually get more ice cream on the paddle and overfill. It's honestly what they are known for. But this ice cream was scooped with a regular ice cream scoop. Which would have been fine if it had tasted good. I know brusters ice cream, WELL! I used to frequent the one in Knoxville, Tennessee which was amazing and I also frequented the one in Chattanooga, TN regularly! I never had a problem anytime and the ice cream was absolutely amazing. I always remember that every Bruster's had the same smell. You could smell the delicious waffle cones. This place had no inviting smell to it. I'm afraid this place may be cutting corners to try to save money. My small cake cone of ice cream was over $6. Bruster's is also known for their reasonably priced items. I'm super sad about it. I wanted to have a good Bruster's near by that I could enjoy.

Fast, easy & delicious. Love the paw cup for my fur baby. He thanks y'all too.

The Best Ice Cream